What happens if my physical credit card is lost or stolen?
If your physical card is lost or stolen, please contact us immediately on 13 11 55 so that we can block it from further use and arrange for a new one to be sent to you. You should receive it within 5-7 days. After we’ve blocked your card, you won’t be able to use it in Samsung Pay.
Once you activate your new card, it’ll automatically be updated in your Samsung Pay wallet.
Commonly asked questions
- What is Samsung Pay and how do I pay with it?
- What devices can I use Samsung Pay with?
- What do I need to start using Samsung Pay?
- Can I use Samsung Pay overseas?
- Can I register the same card with more than one device using Samsung Pay?
- What happens if my phone is lost or stolen?
- What happens if I get a new Samsung device?