Samsung Pay for Credit Cards

With Samsung Pay, you can use your compatible device to securely pay using your Clear Options credit card in stores and within apps.

Simply tap your phone at a contactless EFTPOS machine for purchases under $100. You’ll need your Suncorp Clear Options credit card PIN for purchases over $100.

For EFTPOS machines without contactless technology (where you currently have to insert your card), tap over the screen, choose ‘credit card’ account and enter your PIN.

It’s a simple, secure and convenient way to pay that doesn’t require searching through your wallet or purse. 

All Suncorp Clear Options Credit cards can be used with Samsung Pay. Suncorp Visa Debit and EFTPOS cards are not currently accepted. 

No. Suncorp Visa Debit and Suncorp EFTPOS cards aren’t currently compatible with Samsung Pay.

You can use Samsung Pay on the following devices:

• Galaxy Note5 phone
• Samsung Gear S2 and S3
• Galaxy S6, Galaxy S6 edge (Note, these two devices only support Samsung Pay transactions made on contactless terminals)
• Galaxy S6 edge+
• Galaxy S7, Galaxy S7 edge
• Galaxy S8, Galaxy S8 edge

First, you’ll need to update your Samsung device to Marshmallow 6.0 software. This ensure you will automatically have the Samsung Pay app loaded to your phone.

Second, check that your mobile phone number is registered with your Suncorp account. Simply contact us  if you aren’t sure.

Third, ensure that you have a Samsung account – sign up for free during the Samsung Pay set up process.

Follow these simple steps:

• Sign in to Samsung Pay with your Samsung account.
• Set up your Samsung Pay PIN or fingerprint – this will be used for all your Samsung Pay transactions.
• If you choose to use your fingerprint and have not already registered a fingerprint on your device, you will be asked to register your fingerprint.
• Samsung Pay will ask you to verify your fingerprint. You will then be asked to create a Samsung Pay PIN.

Your Samsung Pay is now set up and you can add your Suncorp Clear Options credit cards.

Go to the Samsung Pay app:  

1. Select 'Add Card'.
2. Put your card on a flat surface. Your device will take a photo of your card in the frame on screen to read the card number. Alternatively, you can enter in your card number manually.
3. Follow the instructions on screen to enter in your details.
4. Read, understand and accept The Suncorp Terms & Conditions
5. Select SMS or Call Issuer option to verify your identity. If you select SMS, Suncorp will send you an Online Activation Code (OAC) via SMS that you will need to enter to continue. You will be asked to use your finger to sign your signature on the screen.

After this, you’ll be ready to use your card with Samsung Pay.

It’s likely that your account is:

• closed
• no longer in good standing (payments are past their due dates)
• reported as lost or stolen
• already set up for Samsung Pay on the maximum of 4 devices.

To see why, simply contact us  for further information.

You can use it anywhere you currently swipe or tap your card to pay. However, it won’t work with card readers where you can only insert your card. 

No, you don’t. Your phone uses near field communication (NFC) to communicate with the EFTPOS machine. However, you will need an active internet connect to set up Samsung Pay and register your card. 

No. It won’t work at ATMs. You’ll need your physical card to complete transactions.

1. Swipe up from the home button or open the Samsung Pay app
2. Select the card you want to pay with by swiping left or right.
3. Verify your fingerprint (or alternatively enter your Samsung Pay PIN) and touch your phone to either the card reader or contactless reader.

Yes. If your card works overseas, you’ll be able to make purchases with Samsung Pay. 

No, online and in-app purchases aren’t supported by Samsung Pay.

The same daily spending limits that apply to your card transactions will apply to Samsung Pay.

Yes. You can add up to 10 payment cards to Samsung Pay. You’ll need to use a Suncorp Clear Options credit card when using Samsung Pay.

No. Samsung Pay functionality is only available on your credit account linked to your Suncorp Clear Options Credit Card.

Yes, it’s secure. There are several features which keep your card secure, including:

• Your physical card number is not stored on your phone
• You’re protected against any unauthorised transactions
• You’ll create a unique PIN or register your fingerprint
• You can enable Samsung’s Find My Mobile feature to locate, lock and even wipe the device.

Your actual card is never stored on your device when using Samsung Pay. Instead, it’s replaced by a unique digital card number each time you add a new card to your device. 

You can use Samsung’s Find My Mobile feature to locate, lock or even wipe your device remotely.

Also, you can contact us  to delete your cards from Samsung Pay app. You can continue to use your physical card to make transactions.

If you lose your card (or it’s stolen) let us know right away on 13 11 55 and we can block it from being used. You can also cancel your card by logging on to Internet Banking.

You’ll have to install the Samsung Pay App and register your cards again. Remember to delete the cards from your old device.

Yes. Eligible Suncorp Clear Options credit cards added to Samsung Pay will continue to get all the security, benefits and rewards that you receive today with your physical card. 

Yes. You’ll receive rewards points for all eligible transactions as per the Suncorp Rewards.

Yes, all the insurance benefits that come with your Suncorp Clear Options credit card are still available when you make transactions with Samsung Pay.

To remove your card, you can select the card and click ‘more’ in the upper right-hand corner of the screen.

Then ‘delete’ the payment card to remove it from Samsung Pay, once you authenticate it either with your fingerprint or PIN.

If you’ve upgraded your credit card, you can continue to use Samsung Pay with your old card until your new card is activated. You won't need to register again. Once your new card is activated, the Digital Card Number will be updated automatically when you make your next transaction using Samsung Pay.

Your expired credit card will still be visible on the Samsung Pay app, but any transactions that you make might be declined. You won't need to register your new card on Samsung Pay because once your new card is activated, the Digital Card Number will be updated automatically when you make your next transaction using Samsung Pay.

Yes. If you return an item paid with Samsung Pay, depending on the store’s return policy, you may be required to tap or wave your phone on the payment terminal to complete the transaction.

You will be able to return merchandise that you purchased using Samsung Pay based on the stores return policy. If you return an item paid with Samsung Pay, the store may require you to tap, wave or swipe your phone on the payment terminal to complete the transaction.

Yes. You can see the latest 10 transactions in your digital wallet for each card. To view more transactions, simply scroll down to view the transaction history.  

It means your card is suspended. Contact us  for more information.

If you need to suspend or reactivate your credit card on Samsung Pay, contact us  and we’ll help.

1. Press and hold the Back key to launch Samsung Pay.
2. Rotate the bezel to select the ‘Add card’ option.
3. Follow the prompts that will appear on your paired mobile device to complete the set up of Samsung Pay.

1. Press and hold the Back key to launch Samsung Pay.
2. Select ‘More options’.
3. If you added multiple cards to your Samsung Gear device, rotate the bezel to the card you want to delete.
4. Select ‘Delete’.
5. Select the ‘tick’ to confirm deletion.

To remove your card, you can select the card and click ‘more’ in the upper right-hand corner of the screen.

Then ‘delete’ the payment card to remove it from Samsung Pay, once you authenticate it either with your fingerprint or PIN.