How do I dispute a transaction on my Cash Passport?
If you find a transaction that does not look correct, please contact MasterCard Prepaid Management Card Services on 1800 098 231 who can lodge a dispute on your behalf. They can also organise the cancellation of your card and the delivery of a free replacement if required. If you have a second card, you can still access your funds using the additional Cash Passport card. Alternatively, to notify Card Services of any unauthorised or disputed transactions, simply:
- Complete the dispute claim form located here.
- Send to prepaidmgmt_ppc_disputes@mastercard.com
Please provide as much detail as possible when filling out the dispute claim form, it will help us accurately and quickly work on your behalf to correct the problem. You can use 'my account' to login and establish the details of which transactions you want to dispute.
MasterCard Prepaid Management Card Services will send a response to you within 10 working days of receiving your query.
Remember, you can contact global emergency assistance for PIN reminders or to report lost or stolen Cash Passports.