It could be because of one of the below reasons:

• You haven’t completed the card verification process. Ensure that your Suncorp Visa Debit card is eligible and active with Google Pay.
• The payment amount is greater than $100. Not all merchants will accept transactions for larger amounts. The merchant may require you to insert or swipe your plastic card.
• You haven’t connected to a data network or Wi-Fi connection for a while.
• The payment terminal or card reader does not accept contactless payments.

If you need further clarification, please contact us for assistance.