Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

There are many reasons why your Google Pay purchases may not be working, including:

  • You haven’t completed the card verification process. Ensure that your card is eligible and active with Google Pay.
  • The payment amount is greater than $100. Not all merchants will accept transactions for larger amounts. The merchant may require you to insert or swipe your physical card.
  • You haven’t connected to a data network or Wi-Fi for a while.
  • The payment terminal or card reader does not accept contactless payments.

If you need further help, please get in contact with us.

Need more help?

If you haven't found what you're looking for, please get in touch