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There are many reasons why your Google Pay purchases may not be working, including:

  • You haven’t completed the card verification process. Ensure that your Suncorp Visa Debit card is eligible and active with Google Pay.
  • The payment amount is greater than $100. Not all merchants will accept transactions for larger amounts. The merchant may require you to insert or swipe your physical card.
  • You haven’t connected to a data network or Wi-Fi for a while.
  • The payment terminal or card reader does not accept contactless payments.

If you need further help, please get in contact with us.