What should I do if I don’t agree with the resolution of my request for financial assistance?
Please contact our Customer Assist team on 1800 225 223 (8:30am-5pm, Mon-Fri, AEST). We can discuss the decision and any further steps you may want to consider. If you’re dissatisfied with any aspect of your banking relationship with us, we want to know. You can submit a complaint to Suncorp Bank’s Customer Relations team as well as to the Australian Financial Complaints Authority. Find out how.