Deceased Loan Repayments

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Do Loan repayments still need to be made?

Yes, all outstanding loan repayments must continue until the loan is repaid. We recommend that you seek legal guidance before you consider making any voluntary repayments while the Estate is being finalised.

Should you have any concerns about meeting the minimum monthly repayments please contact Customer Assist on 1800 225 223 (Mon-Fri, 8.30am-5pm, AEST), or you relationship manager, if applicable.

As the loan will not cease upon death, it may need to be refinanced. To discuss your option and for more information, please contact Customer Support on 07 3135 3525 (Mon-Fri 9am -5pm AEST), or your relationship manager, if applicable.

If you’re experiencing financial difficulty, we’re here to help you get back on track. Please contact us on 07 3167 9668 (8:30am-5pm, Mon-Fri, AEST) or find out how to submit a request for assistance.

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