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What documents are accepted via Document Upload?
Important: If you have a request type that is not shown in the table, you’ll find the appropriate method on the form you were given.
Request Type
Transaction dispute
Direct Debit Request
Authorised Person Request
Collections
Hardship Assistance
Accepted documents
Completed 'Transaction Dispute' form.
All relevant supporting documents.
Completed ‘AutoPay/Direct Debit’ Form
Completed ‘Appoint an Authorised Person’ form.
All relevant supporting documents.
Any document requested by the Collections team.
Any document requested by the Hardship team.