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Payment & Merchant Services
EFTPOS FAQs
From 1st November 2018 the following charges will apply for EFTPOS rolls:
Unit Content Price per pack (includes delivery)
10 rolls $10.00
20 rolls $16.00
30 rolls $20.00
40 rolls $24.00
50 rolls $28.00
60 rolls $32.00
The charge for rolls ordered during the month will be applied to your statement on the last day of the month.
You can find all the operating instructions and reference guides you need to answer your EFTPOS queries on our resource page for existing merchants.
Here’s how to change your password:
EFTPOS terminal | Instructions |
---|---|
Verifone VX520 and VX680 | Press FUNC from the Home screen (Mobile VX680) or Press the button under FUNC (Countertop VX520)
|
Ingenico ict250 and iwl255 | Please call 13 11 55 to change your terminal password. |
Note: A merchant password can be 4 characters long and you should change it regularly for security purposes.
Here’s how to print POS totals:
EFTPOS terminal | Instructions |
---|---|
Verifone VX520 and VX680 |
|
Ingenico ict250 and iwl255 |
|
To order you can either go through your EFTPOS terminal or visit the website and fill in the Merchants Stationary Order Form.
Simply follow these steps:
EFTPOS terminal | Instructions |
---|---|
Verifone VX520 and VX680 |
|
Ingenico ict250 and iwl255 |
|
EFTPOS terminal | Instructions |
---|---|
Verifone VX520 and VX680 |
|
EFTPOS terminal | Instructions |
---|---|
Verifone VX520 and VX680 | Press MENU from the Home screen (Mobile VX680) or; Press the button under MENU (Countertop VX520)
Do not disclose your Merchant password to any unauthorised people. Only Credit card transactions can be voided. A voided transaction will not appear on the merchant statement, cardholder statement or settlement report. You can only void a transaction that is in the current day’s batch and it can only be voided prior to settlement. |
Ingenico ict250 and iwl255 | Press the MENU button from the Home screen:
Do not disclose your Void password to any unauthorized people. Only Credit card transactions can be voided. A voided transaction will not appear on the merchant statement, cardholder statement or settlement report. You can only void a transaction that is in the current day’s batch and it can only be voided prior to settlement. |
First, Open the printer cover
- Drop the paper roll into the paper holder with paper coming out bottom of roll towards print head
- Pull the paper and close the printer cover
- Pull and tear the paper against the paper receipt guide
- Operate the terminal as normal.
EFTPOS terminal | Instructions |
---|---|
Verifone VX520 and VX680 | Press FUNC from the Home screen (Mobile VX680) or; Press the button under FUNC (Countertop VX520)
|
Ingenico ict250 and iwl255 | Press the MENU button from the Home screen:
|
EFTPOS terminal | Instructions |
---|---|
Verifone VX520 and VX680 | Press the merchant MENU button:
|
Ingenico ict250 and iwl255 | Press the MENU button form the Home screen:
|
If your terminal settles before 21:00 (AEST), the funds will be available in your Suncorp account the same day.
You’ll receive your EFTPOS terminal within 5-7 working days of your application, if that application is approved.
Status | Instruction |
---|---|
01 | Refer the cardholder to the issuing bank. |
05 | The issuing bank has chosen not to honour the transaction. |
31 | The issuing bank is not supported by the current terminal software. |
51 | Another form of payment is required. Do not use a fallback voucher. |
55 | Invalid PIN entered. |
61 | Cardholder has exceeded the maximum daily withdrawal limit on their card. |
91 | The issuing bank is not available. Communication lines are down. |
First, ensure all terminal phone cable connections and phone supply outlets are connected correctly.
- Power off the terminal before connecting the telephone cable; unplug the power cord from the 110-Volt, or regional, grounded power receptacle.
- Connect one end of the telephone cable into the terminal.
- Connect the other end of the telephone cable into your telephone wall jack.
- Power on the terminal; plug the power cord connector into a 110-Volt, or regional, grounded power receptacle.
- Connect the phone line to a telephone to check for dial tone and cable quality.
- Clear any message bank on the line.
- Disconnect call waiting.
Has the telephone line recently changed to or from a PABX system?
If so, the terminal will require a reconfiguration, please contact 1800 836 055. If the problem is not resolved call 1800 836 055.
This means the terminal profile has not been set up to accept the card type that is being used. Please contact merchant technical support on 1800 836 055.
This error means there’s been a loss of carrier. An unexpected phone line disconnect has occurred.
Please check your phone connection. Try the transaction again.
If the problem is not resolved call 1800 836 055.
To fix the terminal, you should unplug the power supply from the terminal and replug it in. If the problem is not resolved call 1800 836 055.
First, ensure the paper roll is inserted correctly. If it’s inserted incorrectly, it will print blank due to the thermal paper.
- Open the printer cover, drop the paper roll into the paper holder with paper coming out of the bottom of the roll towards print head. Pull the paper and close the printer cover. Pull and tear the paper against the paper receipt guide.
Operate the terminal as normal and perform a reprint to ensure the printer is now printing.
If the problem is not resolved call 1800 836 055.
Try to reprint the last settlement slip on your EFTPOS terminal.
EFTPOS terminal | Instructions |
---|---|
Verifone VX520 and VX680 | Press FUNC from the Home screen (Mobile VX680) or; Press the button under FUNC (Countertop VX520):
|
Ingenico ict250 and iwl255 | Press the MENU button form the Home screen:
|
If this does not solve the problem call 1800 836 055.
You can reprint the settlement report by following these steps:
EFTPOS terminal | Instructions |
---|---|
Verifone VX520 and VX680 |
|
Ingenico ict250 and iwl255 |
|