Apple Pay Frequently Asked Questions
Apple Pay lets you use your compatible iPhone, iPad, Apple Watch, or Mac device to simply and securely pay with your eligible Suncorp Visa Debit cards in stores, within apps and on the web with Safari.
To make purchases, you’ll need add your eligible card on to your compatible Apple device. Once your card has been added and identity verified, you can make payments by holding your device up to the contactless payment terminal.
You can use Apple Pay to make payments at any merchant where contactless payments are accepted. Simply look for the contactless symbol or Apple Pay mark.
You may also use Apple Pay in-app and on the web with Safari when you see the “Buy with Apple Pay” button or Apple Pay as a payment option.
You can add your Visa Debit card to:
- iPhone SE, iPhone 6 or later (in store, within apps and web purchases)
- Apple Watch paired with iPhone 5 or later (in store and app purchases only)
- iPad Pro, iPad Air 2, iPad mini 3 or later (within apps and web purchases only)
- Macbook Pro with Touch ID (web purchases with Safari only) or a Mac model introduced in 2012 or later with an Apple Pay-enabled iPhone or Apple Watch.
To check if your device is compatible, please visit the Apple Pay support page.
All Suncorp Visa Debit cards stored in Apple Pay are allocated a Device Account Number. This unique number ensures your payment information isn’t stored on your device or shared with the merchant when making a payment.
You can find your Device Account Number by opening the Wallet app, selecting your card and tapping the (i) symbol in the bottom righter corner.
It’s free to download the app, but data usage charges may apply.
There aren’t any payment fees, however, account transaction fees may apply depending on your account type.
You can add your Suncorp Visa Debit card to your iPhone, iPad, Apple Watch, or Mac. If you want to use Apple Pay with more than one device, you need to add your card to each device.
To get stated you’ll require:
- Updated device with the latest version of iOS, watchOS or macOS.
- A passcode set on your device (optional FaceID or Touch ID) and an Apple ID signed in to iCloud.
- Active internet connection.
For more information, please visit our Apple Pay webpage.
To set up Apple Pay on your device:
- Open the Wallet app on your Apple device, and click on ‘Add card’. Scan your card or enter the details manually to add it.
- Enter your card’s security code to add your credit or debit card affiliated with your iTunes Account. Or, tap ‘Add a different card’ and use your iPhone camera to scan the card information.
- Your card has now been added to Apple Wallet and you’re ready to Tap and Pay anywhere you see this symbol.
To make in-store purchases on your iPhone, hold it down to the contactless terminal, then authenticate it with your passcode, Face ID or Touch ID.
To make in-store purchases on your Apple Watch, double click the side button on your Apple Watch and hold the watch face near the contactless reader.
For more information, see the Apple Pay support page .
No. At this stage you can’t use Apply Pay to withdraw cash from ATMs or in a Suncorp Bank branch. You’ll need to use your plastic card to complete these transactions.
You can choose which registered Suncorp card you’d like to use as a default. See the 'Managing your card in Apple Pay section' of the FAQs for instructions on how to change your default card.
No. You don’t need an internet connect to use Apple Pay in stores.
Apple Pay will work in all countries where contactless payments are accepted. We recommend you take your plastic card as a backup, as not all merchants in all countries may support contactless payments.
Yes. If you need to return a purchase, you may be asked to provide the last four digits of your Device Account Number.
Find this by going into ‘Settings’, then ‘Wallet & Apple Pay’ and then select the card used to make the purchase. Alternatively, you may need to use your plastic card.
You can view your cards in the Wallet app, or via Settings > Wallet & Apple Pay.
You can change your default card on your iPhone or iPad in your Wallet app. To change your default card on your Apple Watch, open the Watch app on your iPhone and go to the ‘My Watch’ tab.
You can remove your card from Apple Pay by opening the “Settings” app. Select “Wallet & Apple Pay”, then select the card you wish to remove. Scroll down and tap “Remove Card”.
You can also remove a card in the Wallet app by selecting the card and tapping the “info” symbol on bottom right of screen. Scroll down and tap “Remove Card”.
If you disable Face ID, Touch ID or device passcode or sign out of iCloud, all of your debit and credit cards will be removed from the device.
No. Your replacement Suncorp Visa Debit card will automatically be updated with Apple Pay. You can continue to use Apple Pay to make purchases while you wait for your new plastic card.
If your device is lost or stolen, sign in to icloud.com/find on a Mac or PC, or use the Find My iPhone app on another iPhone or iPad. You can use the Find My iPhone app to help you find or remotely lock the device and disable the use of Apple Pay. Alternatively, you can log into iCloud.com and remove all cards from Apple Pay remotely.
If neither of these options are available, call Suncorp Bank on 1800 290 869 and we can remove your registered card from Apple Pay.
See more on the Apple Pay support page.
If you replace or update your device, you’ll need to re-add your card(s) to the device. Go to the 'Getting Started' section of the FAQs.
Our card design may have been updated since your card was issued. However, the image shown doesn’t affect the use of the card with Apple Pay.
No. Any card added to your Watch app is treated independently to the card(s) on your other devices.
Yes. The cards on your Apple Watch will be removed if your watch is unpaired from your iPhone.
You’re protected through your Apple device’s security settings (i.e. Face ID, Touch ID or your device passcode) on every transaction.
In addition, Suncorp monitors your transaction history 24/7, to identify any unusual activity. For further information on Apple Pay security, visit the Apple support page .
No. Your physical card number will not be shown to the merchant when making transactions.
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