A recurring payment is when you give your credit card or debit card details (e.g. card number, expiry date, and security code) to allow a merchant or service provider to make regular scheduled charges. For example, you might pay for an online media streaming service or monthly subscription through recurring payments you’ve set up.

If you have any problems with recurring payments, such as incorrect charges, you may need to resolve it by talking to the Merchant or service provider directly.

The quickest way to resolve is by contacting the merchant. If you’re not able to resolve the issue with the merchant, you can dispute a Visa Debit card transaction through the Suncorp Bank App.

To dispute a transaction on your credit card please fill out the transaction dispute form for personal credit accounts.