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A recurring payment is when you give your credit card or debit card details (e.g. card number, expiry date, and security code) to allow a merchant or service provider to make regular scheduled charges. For example, you might pay for an online media streaming service or monthly subscription through recurring payments you’ve set up.

If you have any problems with recurring payments, such as incorrect charges, you may need to resolve it by talking to the Merchant or service provider directly.

For transactions charged after you’ve stopped or cancelled the recurring payment, you can call us on 13 11 55, fill out a Visa Debit Dispute Form or file a Transaction Dispute for credit cards.