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What do I do if my service provider keeps charging my credit card or debit card after stopping/cancelling a recurring payment?
Try resolving the issue with the merchant first. This is often the quickest option.
If you’re not able to resolve the issue with the merchant, you can dispute a Visa Debit card transaction through the Suncorp App.
To dispute a transaction on your credit card please fill out the transaction dispute form for personal credit accounts.
Please note, as a requirement under the Visa Scheme Rules, we will need to request supporting documentation/information.
Commonly asked questions
- What is my Suncorp BSB?
- What are my daily limits, and how do I change it?
- How do I change my name and contact details on my accounts?
- How do I create and add sub-accounts to an existing Everyday Options Account?
- What flexiRates are currently available?
- Where can I find my account number?
- How can I deposit money into my account?