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You are unable to stop or cancel a transaction whilst it is pending.  A pending transaction can be released or reversed at any time if the Merchant submits a request to the Bank.

To request for the release or reversal of a pending transaction, the Merchant will need to provide us with the following transaction details on their company letterhead:

  • Card number
  • Expiry date
  • Cardholder name
  • Authorisation number, if available
  • Amount of authorisation

The Merchant should send the request to us by:

Email: DQ&; or

Fax: 07 3031 2626

If we do not receive all these details from the relevant merchant, we may not be able to release or reverse a pending transaction.

Alternatively, once the pending process is completed and the transaction has been processed to your account, then you can raise a dispute if required. 

If you require further assistance, please call us on 13 11 55 or +61 7 3362 1712 from overseas.