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You can temporarily stop a Direct Debit by calling us on 13 11 55, sending us a secure message through Internet Banking, or visiting a Suncorp store. You can also fill out a Direct Debit Stop/Cancellation Request Form and bring it to a Suncorp store. Remember to select ‘Add a stop’ in the request type.

When you’re ready to start it up again, you’ll need to get in contact with us. Or, you can complete the Direct Debit Stop/Cancellation Form Request Form again and bring it in to a store, this time selecting the ‘Delete Existing Stop’ in the request type.

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Ask Scout, the Suncorp Virtual Assistant