Thank you for liking Suncorp Bank’s Official Facebook Page.
This page is intended to provide a place for fans of Suncorp-Metway Ltd’s (ABN 66 010 831 722) (“Suncorp Bank”) to access, participate, and receive updates about our initiatives in the community, products and services. By using this Facebook page you agree with our Online Terms & Privacy Statement.
Where a response is required, we will endeavour to respond to your comments on this page between the hours of 9:00am – 5:00pm EST, Monday – Friday, (excluding Queensland public holidays).
Please direct any enquiries of a customer service nature to either email@example.com or 13 11 55 as we are unable to handle private information in this forum. Do not include any personal or sensitive information (such as your bank account details, birthday, home address, phone number, driver’s licence or tax file number) in any correspondence on Facebook. We will never ask you for this information through this way. If you do receive a request or personal or sensitive information – please do not response. We also ask that you forward any emails to firstname.lastname@example.org.
We welcome you to leave comments, photos, videos and links here. We will review all content and will remove any that we feel to be inappropriate or offensive. If in any doubt on whether the proposed content may be inappropriate we ask that you not upload that content to our Facebook page. Please treat fellow participants with respect and courtesy. We will remove any content that is:
- Discriminatory in nature
- Illegal or Harmful
- Solicitation and Personal Advertising
- Trolling or Deliberate disruption of discussion
- Violations of any intellectual property rights
- Uploads or attached files that contain viruses, corrupted files, or any other similar software that could harm another user's computer or account
- Links that are not relevant
We also hold the right to permanently block users / participants who continually violate these guidelines. By using or accessing this page, you also agree to comply with Facebook’s Terms and Conditions.
Your privacy is important to us. Suncorp Bank collects and handles your personal information, including any Facebook messages or posts you send us, in accordance with our Online Terms & Privacy Statement. If we believe that your query requires us to identify you (for example, as our customer), we will let you know and your query will progress by email or phone nominated by you.
Promotions and Competitions
If we run a promotion or a competition we might tell you about it on our Facebook page. If we collect any of your personal information for a promotion, including your entry, it will be handled in accordance with our Online Terms & Privacy Statement. Whenever we run a promotion we will tell you where you can read its full terms of entry.
The user content posted to this page does not represent the opinion of Suncorp Bank or the Suncorp Group of companies.
Products and services including banking, superannuation and insurance (including life insurance, home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank ( Suncorp-Metway Ltd ABN 66 010 831 722 ) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group