A chargeback is when a cardholder disputes a card transaction that’s been processed through your merchant facility. If the dispute is settled in favour of the customer, the original transaction amount will be ‘charged back’ to your merchant settlement account. That means your business bears the cost.

This can happen for a number of reasons:

• Customer disputes: e.g. the customer claims that goods and services were faulty or not received;
• Processing errors: e.g. Duplicate or invalid transactions;
• Authorisation errors: e.g. accepted payments without proper authorisation from the card holder
• Fraud: e.g. An unauthorised transaction has occurred on the card number.

To learn more, visit the Chargebacks (PDF 91KB) brochure.

In the vast majority of cases, card transactions are a safe and convenient way to do business. However, merchants have always faced some risks when accepting card transactions and those risks have increased and become more complex as technology advances at lightning speed.

Suncorp Bank has prepared this guide to give you a range of precautions and advice you can take to minimise these risks and continue to trade confidently and prosperously. Guide to detecting & preventing card fraud. (PDF 240 KB)