Switch your business accounts to Suncorp Bank

These organisations have an agreement with you to debit or credit your accounts directly, and therefore they will only make changes to those details with your authorisation. This ensures your privacy is protected.

There is no standard timeframe for these organisations to change the details. We anticipate that the changes should be actioned within 6 weeks, but this will be dependant on the individual organisation and any other criteria (for example, your contract may state that 28 day’s notice is required to change any details).

There are a number of reasons that may impact when the Direct Debit or Credit organisation changes your account details:

Your Direct Debit contract may stipulate that a notice period is required before any changes can be made.

You may have a payment due in the next few days, and the organisation is unable to make the change in time for this.

In rare cases, the form may have been misplaced between Suncorp Bank and the Direct Debit or Credit organisation. If this is the case, please let us know and we will be happy to resend the form again on your behalf.

Please note - to protect your privacy these Direct Debit and Credit organisations will only make changes based on your direct authorisation, so Suncorp Bank is not able to follow up progress on your behalf.

You can check with the Direct Debit and Credit organisations before the payment due date to confirm which account they will debit/credit next so you can manage your account balances. Alternatively, you can use the Suncorp Bank tool to keep track of payment due dates, and ensure you have sufficient funds in both your old and new accounts to cover these.