Question 1

What are my daily limits, and how do I change them?

Accepted Answer

Daily limits are the maximum amount of money that can leave your account in a 24-hour period to protect you and your money from theft and fraud. Different daily limits apply to online banking, ATM withdrawals and EFTPOS cash out withdrawals.

Combined cash daily withdrawal limit for ATMs and EFTPOS cash out withdrawal is $1,000 per day per card, which can be increased to $2,000 per day per card by contacting us or visiting your nearest Suncorp store.

Online banking daily withdrawal limits apply to external transfers, BPAY® transactions and funds transferred to other Suncorp accounts from Internet Banking, the Suncorp Bank App and the Suncorp App.

If you need a higher internet daily limit, you’ll need a Security Token Code to approve the change. Download the free Suncorp Secured App to generate the code from the convenience of your mobile phone. Then log into Internet Banking, click on Settings and Security from the left-hand menu and click ‘Change’ next to the daily limit amount.

Learn more about online banking daily withdrawal limits.

Question 2

What is my Suncorp BSB?

Accepted Answer

Suncorp Bank has one BSB for all stores and accounts: 484-799. A BSB (or Bank, State, Branch code) is a six-digit number that identifies your bank and store in Australia. You’ll need to include this number if you’re transferring money to new payees outside of your address book.

Question 3

How do I change my name and contact details on my accounts?

Accepted Answer

To change the name on your account, say because of marriage or divorce, you’ll need to follow the steps required by your state or territory’s Registry of Births Deaths and Marriages first. Once you’ve done that, you’ll then need to submit it in person at any Suncorp Store.

Here’s where you can get more information on what’s required from your state or territory:

You can update your contact details, like your email and residential address, password, daily limit and marketing preferences, through Internet Banking:

Select ‘Settings & Security’
Click ‘Update Contact Details’

Question 4

Can a direct debit or recurring payment overdraw my account?

Accepted Answer

Yes. You are liable for any Direct Debit you authorised, including a direct debit which causes your account to overdraw. You may be charged a fee for a honoured direct debit.

If you are wishing to stop or cancel a direct debit from being processed to your account, please contact us or visit us at any store. We also suggest contacting the direct debit user.

Question 5

How do I close my account?

Accepted Answer

To close your account, simply contact us or visit your nearest Suncorp store. To close your account, we’ll need to confirm that all your direct debits and credits, cheques and visa authorisations and other payments have cleared.

Question 6

How can I deposit money into my account?

Accepted Answer

You can deposit money into your account by cash or cheque at any of our Smart ATMs around Australia, or transfer money into your account digitally using mobile, Internet, and telephone banking.

Description	Fee
Monthly account keeping fee	$0.00
Unlimited fee-free transfers	Our Everyday Options account with linked sub-account option offers unlimited fee-free Suncorp Bank transactions. To withdraw cash from a sub-account, simply transfer your funds into your main Everyday Options account using telephone, mobile or internet banking and withdraw.
Using other ATMs	Suncorp customers can access rediATMs fee-free Australia wide. You can also access the big four banks’ ATMs fee-free. Withdrawals and enquiries at other ATMs will incur the ATM operator fee by the financial institution who owns the ATM. This fee will be charged immediately at the time of the transaction to your main Everyday Options account.

Everyday Options Account

Why choose the Everyday Options Account?

Spend Better

Save Better

Budget Better

Mobile payments give you more ways to pay

Sub-accounts explained

Budget & save better with sub-accounts

Pay bills from your savings

No account keeping fees & no minimum deposit

Lock in a higher interest rate

Personalise your accounts how you like them

How to set up your account

Rates and fees

Interest Rates

Boost your savings with flexiRates

Fees

Related fees for Everyday Options Account Fees

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Compare all Everyday Accounts

Product Information Document

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