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Banking you can feel good about.
Certified Carbon Neutral
Carbon neutral certification is given to an organisation when they demonstrate a commitment to reduce emissions by supporting environmental projects to effectively reduce and offset their greenhouse gas emissions during an agreed time period.
In Australia, carbon neutral certification is governed by Climate Active.
We’re committing to providing banking services that are good for your world, our world and the world.
Suncorp Bank is a certified carbon neutral company. We’re also the only mid-sized Australian bank to be a signatory to the United Nations Principles for Responsible Banking.
We see this as a natural extension of our brand and heritage, which is built on care for our customers and communities and being there in the moments that matter.
Creating a brighter future together
We put our customers at the heart of everything we do. Here are just some of the ways we’re growing our business more inclusively and sustainably.
The new Carbon Insights Account is here.
With this account you can view an estimate of carbon emissions for your purchases.
To estimate emissions, each transaction is matched to an industry with spend amount multiplied by that industry’s average emission factor.†
What’s more, all new Suncorp Bank Visa Debit and eftpos cards are:
- manufactured from 82% recycled material
- designed with special features to assist customers living with visual impairments.
Learn more about why our Everyday Accounts are bank accounts you can feel good about.
Rewarding your clean energy commitment
Green home upgrades. Eligible Suncorp Bank home loan customers could finance some eco-friendly additions to their home with our special reduced variable rate equity home loan offer. Learn more.
Reaching net zero emissions
Building futures and protecting what matters are at the core of our response to the challenge of climate change. We’ve committed to a range of actions to accelerate the reduction of our own greenhouse gas emissions.
Learn more about Suncorp Group’s accelerated net zero ambitions, our Sustainable Development Goals and our Climate Change Action Plan (PDF).
OUR COMMITMENT
- Suncorp Group will be powered by 100% renewable electricity across our operations by 2025.
- Suncorp Group has brought forward our Scope 1 & 2 greenhouse gas emission (GHG) net-zero target to 2030 (from 2050), as part of our focus on building a sustainable and climate resilient future for the business and our customers.
A partnership designed to help save what matters
We've partnered with Australia’s leading food rescue organisation, OzHarvest. Together, we’re committed to helping you save food, money and the planet.
Assisting with financial wellbeing
Our Everyday Essentials Account is a day-to-day transaction account for lower-income customers and concession and health care card holders. It’s designed to make banking accessible for everyone.
Providing accessible banking with
32,843
Everyday Essentials Accounts^
Since 2016, we have partnered with the Financial Basics Foundation to help build a nation of money-confident kids. The ESSI Money Game (Earning, Spending, Saving & Investing) is available free to all Australian high schools, giving kids a fun way to learn how to make smarter financial decisions.
We also continue to take a proactive approach to identifying customers in vulnerable situations and addressing the underlying issues that contribute to vulnerability. Learn how we’re supporting our most vulnerable customers.
We’re inspired by you.
We’re proud to support local businesses and inspired by the amazing people behind their success, like Scout Cafe’s Susannah Whitehorse.
Learn more about Susannah and her commitment to growing a sustainable business.
Voiceover of Susannah Whitehorse, Scout Café owner:
“One of the reasons I wanted to open a business was I'd always worked in hospitality and it was just time to do it for myself.
When we opened on day one, I had no idea what it was going to be like or whether or not we'd still be here. But from the beginning I think the Petrie Terrace community really accepted Scout and encouraged us.
The building itself had been empty for 16 years so they were really ready for something. To have them embrace it the way they did was everything. It enabled us to get the ball rolling and get going.
At Scout, it's a bit more than good food with a coffee. We've definitely made that the basis of our service but we also try as much as possible to inject sustainable practices into our day-to-day running of the café.
We're selling reusable coffee cups and we try as much as possible to use local produce that's in season. We've got a really good relationship with our fruit and veg supplier Vasili. We can communicate with him really easily about what's going on in the markets, what we should get in what we should put on the menu. So we try to change the menu every three months, so we can always make sure everything's really in season and fresh.
And then we’ve been adding on other things like lovely raw local honey. It's really been popular. Dad's always had bees. He had so much honey for a while, he said, “you want to sell it in the café? And I thought it was perfect, so we've been selling it here for about two years.
Owning my own business is definitely the most challenging thing I’ve ever done but I wouldn't have it any other way. It gives you so much more freedom to grow and learn.
You're making all the decisions yourself. I feel really proud, really grateful I’ve sort of been living the life that I wanted with my own business and the successful café. It's been the best thing that's ever happened to me.”
What’s next?
Your feedback helps us shape the initiatives that will see us realise our ambition.
We asked our customers to tell us what matters most to them and how we can help them create a brighter future. More than 7,000 responded– thank you if you were amongst them!
In listening to your feedback, it was clear that the two pillars that underpin our ambition — sustainability and wellbeing — struck a chord.
First Question: How do you feel about Suncorp Bank’s new ambition?
- 43% of respondents said they were very positive
- 26% said they were somewhat positive
- 13% said they were neutral
- 15% said they were negative
Second Question: What aspects of wellbeing are most important to you?
- 78% of respondents said paying my bills on time was important
- 75% said a society that is accessible to all and doesn't discriminate
- 74% said knowing there's support if needed
- 71% said financial literacy for kids
Third Question: What aspects of sustainability are most important to you?
- 83% of respondents said reducing plastic waste was important
- 80% said protecting our oceans was important
- 80% said renewal energy was important
- 77% said climate change was important
Online survey conducted August-September 2021. Results reflect 5,950 completed survey responses.
Things you need to know
† The carbon emissions data provided is an estimate only and calculated using data provided by Cogo (a third party provider) relating to industry averages of carbon emissions per dollar spent for different merchant types (Industry Data). Calculations are based on averages only and are not specific to each item purchased at individual merchants and do not reflect individual merchants sustainability practices.
^ As of 1/7/23.
Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 (“Suncorp Bank”) to approved applicants only. Before making a decision regarding any Suncorp Bank products, please read the relevant Product Information Document, Lending Fees and Charges and the Home Package Plus Terms and Conditions on our Product Information Documents and Forms page. Before opening a Carbon Insights Account, please read the Product Information Document & Terms and Conditions. For all products, fees, charges, terms and conditions apply and are available on request or on our Product Information Documents and Forms page.
Certified Carbon Neutral
Carbon neutral certification is given to an organisation when they demonstrate a commitment to reduce emissions by supporting environmental projects to effectively reduce and offset their greenhouse gas emissions during an agreed time period.
In Australia, carbon neutral certification is governed by Climate Active.