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A brighter future

"We are committing to driving towards sustainability and delivering profit with purpose."

—Clive van Horen, CEO, Suncorp Bank

At Suncorp Bank, we’ve been asking ourselves some important questions…

  • What do we stand for?
  • Why should customers choose us over any other bank?
  • How do we help customers today and how can we help create a sustainable future?

In response, we’ve set our ambition as a bank:

we want to create a brighter future
— a brighter future for you, and a brighter future for the world.

We are committed to delivering banking that is good for you and the world in which we live. To be a force for good, to create hope and optimism, to deliver profit with purpose and to make a difference.

This ambition is a natural extension of our brand and heritage, which is built on care for our customers and communities and being there in the moments that matter.

Reaching net zero

Building futures and protecting what matters are at the core of our response to the challenge of climate change. We have committed to a range of actions to accelerate the reduction of our own greenhouse gas emissions:

OUR COMMITMENT

  • By 2025, Suncorp Bank will be powered by 100% renewable electricity across our operations.
  • By 2050, we will reach net zero greenhouse gas emissions across our operations.

We are the only mid-sized Australian bank to be a signatory to the United Nations Principles for Responsible Banking. Learn more about Suncorp Group’s Sustainable Development Goals and our Climate Change Action Plan (PDF).

Creating a brighter future together

We put our customers at the heart of everything we do. Here are just some of the ways we’re growing our business more inclusively and sustainably.

Building financial resilience

Our Everyday Essentials Acccount is a day-to-day transaction account for lower-income customers and concession and health care card holders. It’s designed to make banking accessible for everyone.

Since 2016, we have partnered with the Financial Basics Foundation to help build a nation of money-confident kids. The ESSI Money Game (Earning, Spending, Saving & Investing)  is available free to all Australian high schools and families, giving kids a fun way to learn how to make smarter financial decisions.

We also continue to take a proactive approach to identifying customers in vulnerable situations and addressing the underlying issues that contribute to vulnerability. Learn how we’re supporting our most vulnerable customers.

Providing accessible banking with

18,851

Everyday Essentials Accounts1

Rewarding customers’ commitments to sustainability

We want to help customers choose more environmentally-friendly options for their homes — and our new Solar Home Bonus can recognise and reward that commitment.

If you take out a new eligible home loan or refinance your existing home loan to Suncorp Bank, you may be eligible to receive $3,000 if the property has an eligible solar power system* (for loans >= $500K, LVR<=90%, excludes refinance of existing Suncorp Bank loans or loan pre-approvals).

If you have an existing home loan with Suncorp Bank and that home has an eligible solar power system, or if you have solar installed on that home by December 31, 2021, you may be eligible to receive $500.#

Learn more about our limited-time Solar Home Bonus for current customers and new customers.

We’re inspired by you.

At Brisbane’s Scout Café, sustainability and simplicity have been key to building a thriving business. We’re proud to support local businesses and we’re inspired by the amazing people behind their success, like Scout’s Susannah Whitehorse.

Learn more about Scout Café owner Susannah Whitehorse and her commitment to growing a sustainable business.

Making bank cards better

Every year, Suncorp Bank issues almost 400,000 new and reissued Visa Debit and eftpos cards. So we’re proud to say that from October 2021, these cards will:

  • be manufactured from 82% recycled material collected and re-purposed from post-industrial sources
  • include special features to assist customers living with visual impairments
  • be sent in a plastic-free, recyclable and biodegradable envelope.

Delivering strong payment and transaction account value

Launching in November 2021, Suncorp Bank PayLater will offer customers more payment choice and flexibility, with the opportunity to apply for this new interest-free ‘buy now pay later’ offering. Suncorp Bank PayLater can be accessed with a physical and digital Visa Debit card, creating a better experience for customers shopping in-store or online.

Retailers and restaurants, many of whom are doing it tough due to the impact of the COVID-19 pandemic, will appreciate that Suncorp Bank PayLater offers customers ‘buy now pay later’ convenience without adding extra cost to their businesses. Merchant fees for Suncorp Bank PayLater transactions will be the same as other Visa Debit card transactions. Learn more about Suncorp Bank PayLater.^

Suncorp has also announced a partnership with atmx, Australia’s newest ATM network, giving our personal and business transaction account customers even greater access to fee-free cash withdrawals and the ability to access over 2,000 ATMs across Australia.

Since 2020, Suncorp Bank has been proud to offer 0% foreign currency conversion fees2 on Visa Debit card3 purchases for customers with our Everyday Options and Everyday Essentials Accounts. This represents a potential saving of 3%4 on foreign currency transactions – and adds even more value to our ‘no monthly fee’ and ‘no transaction fees’ everyday accounts.

What’s next?

We recently asked our customers and communities to tell us what matters most to them, and how we can help them create a brighter future. Thanks for sharing your views!

In listening to your feedback, it’s more clear than ever the world has changed and your expectations have changed with it.

We’re challenging ourselves to find new and better ways to make a positive difference to your personal and financial wellbeing, and to helping all of us to drive towards a fairer, more sustainable society.

We look forward to continuing the conversation as we continue on our journey to create a brighter future, together. 

Things you need to know

1. As of 31/8/21.

2. A Suncorp Visa Debit Card is required.

3. To be eligible for a Suncorp Bank Visa Debit card you must be 16 years of age or older. If not eligible you will receive a Suncorp Bank eftpos card.

4. 3% saving based on foreign currency conversion fee on Everyday Options transaction accounts prior to the removal of the fee effective 24 October 2020.

*The $3,000 Solar Home Bonus Offer is only available when the borrower/s are approved for and settle an Eligible Home Loan with Suncorp Bank meeting the following criteria (1) Forms part of new lending of at least $500,000; (2) Loan to Value Ratio, including Lenders Mortgage Insurance where applicable, is less than or equal to 90%; (3) a Suncorp Bank transaction account is held in the name of all borrower/s;  (4)  the security property is either a detached house or townhouse; and (5) has an eligible solar power system installed at the security property and acceptable evidence is provided to the Bank upon request. View full Terms & Conditions.

# You may be eligible to receive Suncorp Bank's offer of $500 cash bonus payment ("$500 Solar Home Bonus") if you have an existing Home Loan with us that meets the following conditions:

(1) the Loan forms part of existing Suncorp Bank lending with an outstanding balance of at least $50,000;

(2) a Suncorp Bank transaction account is held in the name of the Borrower/s, and

(3) the security property is either a detached house or townhouse and has an eligible solar power system installed and acceptable evidence has been provided to the Bank.

Apartments, units and commercial properties are excluded. Non-personal borrowers are not eligible for this Offer. View full Terms & Conditions.

An Eligible Solar Power System is one which has a Certificate of Testing and Compliance from a Clean Energy Council Accredited Installer or by a current Solar Metering Service Charge and Feed-in Tariff from an authorised retail electricity provider. Satisfactory evidence will need to be provided at the time of application. We reserve our right to accept applications for Solar Power Systems where other satisfactory evidence, to be determined at the Bank’s sole discretion, is received.

^The terms and conditions for Suncorp Bank PayLater will be available on our website prior to launch.

Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 (“Suncorp Bank”) to approved applicants only. Please read the relevant Product Information Document, Lending Fees and Charges and the Home Package Plus Terms and Conditions before making a decision regarding any Suncorp Bank products. Fees, charges, terms and conditions apply and are available on request or on our Product Information Documents and Forms page.