Our customers told us that super is confusing and difficult to keep track of. That’s why we created Suncorp Brighter Super, a brand new super and pension product designed to be simple and fuss-free, without unnecessary bells and whistles.

The great news is that we’re transferring customers to Brighter Super so they too can experience the great new online features that Brighter Super has to offer.

We’ll be moving customers to their new account on or around 27 May 2017.

We wrote to customers with information about the changes to their super and what this will mean for their account. If this impacts you, it is important to read this information. In addition, we have created a special website that contains information about the differences between the old products members currently have and Brighter Super, copies of the notifications we have sent, the Product Disclosure Statement and other product information. You can access this website at brightersuper.com.au by entering the personalised link we provided to you in your letter.

Transaction freeze period

For a seamless transfer, we’ll be implementing a ‘transaction freeze’ between 5 May 2017 and 29 May 2017. It will mean that we won’t be able to complete some transactions including alterations to your account, investment switches, withdrawals or process contributions during this period. If we receive any transaction requests during this time, we’ll hold onto them and process them in your new Brighter Super account after the freeze has lifted.

What happens next?

Once your new account is ready, we’ll write to you with details about how you can access it online. We’ll then send you everything you need to know via your Brighter Super online account.

Advisers will be able to access information via Brighter Super online.

If you require assistance or would like to talk to us about these changes: