Providing proof of identity

 

Providing proof of identity

It may seem a bit of a hassle – but most super funds will require you to provide proof of your identity before releasing your money. After all, your super could be tens of thousands of dollars, so it’s for your own protection that your previous fund makes sure you’re the rightful owner of the money being transferred.

If you don’t provide proof of your identity (ID), we can’t process your rollover request.

How to provide proof of your ID

Do you have a current driver license or passport? For most people, the easiest way to provide proof of your identity is as follows:

Step 1

Take a photocopy of your current driver licence (both sides) or current passport (just the page with your photo and personal details) and the original to a post office, police station, Justice of the Peace or bank branch. Any bank should be able to certify your documents, but to find your nearest Suncorp Bank branch, just go to Find a Branch

Step 2

Ask them to certify your ID. They’ll do this by stamping or writing ‘This is a true and correct copy of the original’, followed by their signature, name, their qualifications entitling them to be a certifier, and the date.

Step 3

Send the certified copies of your ID (the ones signed by your certifier) back to us in the post with your super rollover form. Don’t fax or email them – we need to see the certifier’s original signature. Please don’t send us the originals of your documents (ie your actual passport or driver licence).

Where to send your rollover form(s) and certified ID:

Suncorp WealthSmart / Suncorp Everyday Super*
GPO Box 2585
Brisbane QLD 4001
* delete whichever doesn’t apply to you

Other ways of providing proof of your ID

The section below lists all the documents you can use and all the people who can act as your certifier. If you’re rolling over your super via a financial adviser, you don’t need to provide certified ID.

Step 1

Take a photocopy of ONE of the following:

  • a current driver licence
  • a current Australian passport
  • a current Proof of Age card issued under an Australian State or Territory (including 18+ and birth cards)
  • a current foreign passport or similar travel document also containing your signature issued by a government, the UN or agency of the UN
  • a national identity card issued by a foreign government, as long as it contains your signature.

If the document you’re providing is written in a language other than English, you must also provide an English translation prepared by a NAATI accredited translator (see www.naati.com.au).

If you don’t have any of the above, you’ll need to provide photocopies of TWO documents. One must be taken from this list:

  • an Australian birth certificate
  • a citizenship certificate
  • a foreign birth certificate issued by a government, the UN or agency of the UN
  • a current Centrelink card

AND one from this list:

  • a notice issued within the last 12 months by the Commonwealth or a State or Territory recording the provision of financial benefits to you
  • a notice issued within the last 12 months by the Australian Tax Office recording a debt payable by you to the Commonwealth, or by the Commonwealth to you
  • a notice issued by a local government body or utilities provider (eg gas, electricity, phone) within the last three months recording the provision of services to your address or to you
  • if you’re under age 18, a letter written less than three months ago from your school principal recording how long you’ve attended that school

Is your residential address not in Australia or New Zealand? If so, you’ll need to provide one additional item, which can be taken from any of the three lists above.

Step 2

Take the copy of your document(s) and the originals to one of the individuals listed below, and ask them to certify your ID. (If you’re requesting your super rollover via your financial adviser, the certification process isn’t required.)

Who can certify your documents?

1. an agent or employee of Australia Post who is in charge of an office supplying postal services to the public, or a permanent employee of Australia Post with two or more years of continuous service who is employed in an office supplying postal services to the public

2. an employee of a bank or other financial institution with two or more continuous years of service with one or more financial institutions or a finance company officer with two or more continuous years of service with one or more finance companies. This includes Suncorp and its subsidiaries. To find your nearest Suncorp Bank branch, just go to Find a Branch.

3. a Police officer

4. a Justice of the Peace or Notary Public (an individual appointed by the courts whose duties include certifying documents)

5. a legal professional (such as a solicitor or barrister) who is enrolled on the roll of the Supreme Court of a state or territory, or High Court of Australia, as a legal practitioner

6. an accountant who has two or more years of continuous membership of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants

7. a financial adviser who is (or is an authorised representative of) a holder of an Australian Financial Services Licence, having two or more years of service with one or more licensees. Please note that if you’re rolling over your super via a financial adviser, the certification procedure is not required.

8. a translator who is currently accredited by the National Accreditation Authority for Translators and Interpreters Ltd (NAATI) at the level of professional translator or above, to translate from a language other than English into English; or a person who currently holds an accreditation consistent with this standard

9. an Australian Consular Officer or an Australian Diplomatic Officer.

Your certifier will check the originals of your documents, and then stamp or write on the copies ‘This is a true and correct copy of the original’, followed by their signature, name, their qualifications entitling them to be a certifier, and the date.

Step 3

Send the certified copies of your ID (the ones signed by your certifier) back to us in the post with your super rollover form. Don’t fax or email them – we need to see the certifier’s original signature. Please don’t send us the originals of your documents (ie your actual passport or driver licence).

Where to send your rollover form(s) and certified ID:
Suncorp WealthSmart / Suncorp Everyday Super*
GPO Box 2585
Brisbane QLD 4001
* delete whichever doesn’t apply to you
Need help?

If you have got any questions about consolidating your super, or would just like to talk to someone about reaching your retirement goals, please contact us on 13 11 75