We owe some members some money for charging incorrect fees

We are working to resolve these fee overcharging issues as a matter of high priority and will, if we have not already done so, notify you individually if your account has been affected.

If your account has been impacted, we will refund the incorrect amount charged together with any lost investment earnings to return your account to the position it would have been in had the error not occurred.

We apologise for the inconvenience. Thanks for your patience and understanding.

There is no action required by you, however, if you have any questions or would like more information, please contact your financial adviser or our Customer Service team for a chat on 13 11 55 between 8am and 6pm (Brisbane time) Monday to Friday. We’ll be happy to help.