Suncorp Security Tokens – Frequently Asked Questions

What happens if I need to log on, but don't have my Security Token with me?

• If you need to access your account but do not have your Security Token with you, it will be necessary to visit a Branch in order to complete your transaction.

What if I lose my Security Token?

• If you lose your Security Token, simply contact our Customer Service Team on 13 11 55 and they can assist you with reordering a replacement.
• They can also provide you with a temporary token code that can be used in place of the Security Token, until your replacement token arrives.

Do I have to use my Security Token every time I log on or just sometimes?

• Once you activate your Security Token, each time you log onto your account, you will be prompted to enter the currently displayed six-digit token code after you enter your Customer ID and Password. You will also need to use your token every time you do an external transfer.
• It is the consistency of having to provide this token code that is unpredictable and unique to you that makes this added layer of security effective.

Does my Security Token replace my External Transfer Password?

• Yes, your Security Token will replace the need to enter your External Transfer Password (ETP). This will occur the moment you activate your Security Token.

Is it possible to increase my Internet Banking Daily Limit if I do not have a token?

• No. If you wish to increase your daily limit to over $5000, you will be required to order a security token.
• Once you have activated your security token, it is possible to increase your daily limit via the Internet Banking web site or by calling the Customer Service Team on 13 11 55.