How do I register for Internet Banking?
New Users
- If you are not already a registered phone banking user, please call 13 11 25
and select option 2.
Phone banking users
- If you have registered for phone banking and know your telephone access code, (TAC)
you can
register for internet banking straight away.
- You will need your account numbers you wish to see online, your TAC and a valid
email address.
If you have forgotten your existing ID or password information, call 13 11
55 to be identified and have your password reset.
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What computer settings does Internet Banking work with?
Supported Browsers
- Internet Explorer 6 Service Pack 2
- Internet Explorer 7
- Mozilla Firefox 2
- Mozilla Firefox 3
- Safari 2
- Safari 3
- Google Chrome
Suncorp Bank cannot guarantee Internet Banking will function correctly on browsers
not mentioned in the above list. We are currently experiencing issues with some
customers logging into Internet Banking with Internet Explorer 8. We are currently
investigating the issue.
If you are having problems using Internet Banking with any of the above browsers,
send a secure message via Internet Banking with your browser type and the issue.
Operating Systems
- Windows XP with Service Pack 2
- Windows Vista
- MAC OSX
Make sure your operating system and web browser are up to date by accessing http://windowsupdate.microsoft.com
or http://www.apple.com/support for OS X.
Resolution
- Suncorp Internet Banking and the Suncorp website are best viewed at 1024x768
pixels or higher. For windows users, this can be changed via: control panel
/ display / settings.
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How do I make the text bigger in Internet Banking?
- Use the increase text icon in Internet Banking which is located in the top right
of the site.
- Depending on your browser you can increase the size of the text typically under
‘View’
- If you have a scroll wheel mouse, hold down control on your keyboard and scroll
to change the size of text.
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How do I transfer funds to another bank?
Transferring funds to another bank is called an external transfer. In order
to complete an external transfer there are a few things you will need:
External Transfer Password
- This is a special code given to you to enter each time you want to transfer money
to another bank. It is an added measure of security to ensure only you authorise
external transfers.
- To apply, click on External Transfer Password in Internet Banking.
- Once completed, the password will be mailed to you within 5-7 working days.
- If you need to complete a transfer in the interim, you can easily do this at any
of our branches.
Daily Limit
- A daily limit of the maximum amount of money you can transfer to other Suncorp accounts
(that are not in your name) and to other banks. You can check your daily limit by
going to My Details and clicking Daily Limits.
- The default limit for users is $5000.
- To increase your limit, click on My Details in Internet Banking.
- If you wish to have a limit of $10000 or higher, you will need a Suncorp
Security Token.
More
information on security tokens
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How long do transfers take to process?
- Transfers to your own Suncorp accounts completed within business hours are generally
processed immediately.
- Transfers to external accounts and BPAY payments may not be received by the recipient
bank/biller until 1-3 days after completion.
- Transfers to overseas accounts via Global Payments may take between 2-5 business
days to reach the recipient bank.
- To ensure payments are received on time, particularly BPAY payments, it is recommended
to send the BPAY 1-3 days before the due date to ensure it is received by the biller
on time.
- Note if you are future dating a transfer, the date you select is the day we will
initiate processing of the transfer, not the date of when the funds
will arrive at the recipient location. If you want your transfer to reach a recipient
on a chosen day, we recommend you date your transfer 2-3 days before your
desired funds arrival date.
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How do I add a new account to my list of accounts?
- Click on Manage My Accounts.
- Enter the new account/card number in the field.
- Enter a name if required and click save, the account/card will now be listed.
- You can also nickname all your accounts via this feature
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What can I do on my computer to make it safe for Internet Banking?
- Choose a password that is hard for others to guess and change it regularly.
- Keep your computer up to date as per FAQ #2.
- If you are using a shared or public computer, check to see that it is safe to use.
- Install antivirus and anti-spyware software and keep them updated.
- Refrain from writing down login information or if you need to, store it somewhere
safe.
- Do not respond to emails that appear to be sent from Suncorp asking for personal
information or to ‘verify' information. We will never do this.
- Regularly check your accounts. If you see a transaction you are not sure of, contact
us.
For information on how to make your computer safe visit Suncorp Online Security.
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How do I complete an online Cashback from my loan?
- You will need to register to be able to complete online Cashbacks.
- Print a copy of the
registration form or visit your local branch.
- Post the completed form or drop into your local branch.
- Once completed, you will receive a secure message stating that online Cashbacks
are available to you in Internet Banking within 3 business days.
- Further
information on Cashbacks
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How do Two to Sign Accounts work in Internet Banking?
- Two to Sign Accounts have 2 or more account owners and the account is setup so that
2 signatories are required to conduct a transaction.
- For example, when a transfer is created by one signatory, the transaction will go
into a ‘pending’ status. When the second signatory signs in to Internet Banking,
they will see a reminder of the transaction to be approved along with an email.
- If the transaction is authorised by mobile phone, authorisation from the second
account signatory can only occur through Internet Banking on a PC.
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What are profiles and how do I set one up?
- Profiles help you group your accounts for more effective Internet banking.
E.g., you could group your personal accounts in one profile, and have your business
accounts in another profile.
- You can also nominate another email address for each profile created.
How to create a new profile
- Go to My Details at the top of the page and select Manage My Profiles.
- Enter a new name followed by an email address, click save.
- Add accounts by going to manage my accounts and add an account visible in the list.
-
View detailed information on maintaining profiles.
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What are balance alerts and how do I set one up?
- Balance alerts can be setup to alert you when your account drops below a nominated
balance, if your account reaches a nominated balance or if your Clear Options Visa
card goes within $100 of your credit limit.
- To setup a balance alert, click on the balance alert icon for the account you wish
to setup an alert for and follow the steps.
- Balance alerts are emailed to you at approximately 5am each morning.
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How far back can I search transaction histories?
- Internet Banking can return up to 11 statement cycles of information. This means
if you receive your statement quarterly, you can see up to 33 months of transactions.
- In order to view your maximum amount of transaction data, use the calendar search
function in transaction search to return more results.
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What is an External Transfer Password?
- This is a special randomly generated code given to you to enter each time you want
to transfer money to another bank. It is an added measure of security to ensure
only you authorise external transfers.
- To apply, click on External Transfer Password in Internet Banking.
- Once completed, the password will be mailed to you within 5-7 working days.
- If you need to complete a transfer in the interim, you can easily do this at any
of our branches.
- If you lost or forget your ETP, you can order a replacement via Internet Banking
under External Transfer Password
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What is Suncorp Security Token?
- A Suncorp Security Token is a keychain device that generates a 6 digit code every
60 seconds
- If you upgrade from an External Transfer Password to a Suncorp Security Token, all
you need to do is enter the code on your token when you login, perform an external
transfer, overseas transfer, change your daily limit and create business payment
- For more information, go to our Suncorp Security Token page
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