Here are the most common areas our customers ask us questions about Switching.
It's important to us that we answer all your questions so you feel comfortable with any decisions you make. If you have a question that we haven't covered here, please email us.
How can I switch my direct debits and credits to my new Suncorp account?
Suncorp provides you with a number of options and tools to help make switching your banking to Suncorp easy
- You can call your direct debit and credit organisations directly and ask if they can make the changes over the phone. Suncorp has put together a list of common organisations some for your convenience
- You can write to your direct debit and credit organisations yourself using the Suncorp letter generation tool. Click here to create a letter. Simply enter your details, print and send
- You can go into a Suncorp branch and fill out a Change of Details form, which Suncorp will send on your behalf. Note: For this option you will need to provide a list of your existing direct debit and direct credit arrangements which you may obtain from your existing bank. Click here for an example of what this list may look like.
What does a list of direct debit and direct credit arrangements cover?
The list shows all of the direct debits from and direct credits to your account over the previous 13 months. This list also includes the details of the transactions that Suncorp needs to notify each of these organisations of your new Suncorp bank account details.
What if I want to make the changes myself – do I still need to complete the forms with Suncorp?
No. You can contact these organisations directly if you wish, either by phone or letter. Suncorp has put together a list of contact details for some common direct debit organisations as well as providing an online notification tool to help you easily create letters to all the organisations you make payments to or receive payments from.
Why can’t I ask Suncorp to ring up a company on my behalf to change the details?
These organisations have an agreement with you to debit or credit your accounts directly, and therefore they will only make changes to those details with your authorisation. This ensures your privacy is protected.
How long will it take for my debits and credits to be changed to my new account?
There is no standard timeframe for these organisations to change the details. We anticipate that the changes should be actioned within 6 weeks, but this will be dependant on the individual organisation and any other criteria (for example, your contract may state that 28 day’s notice is required to change any details).
How will I be able to keep track of what changes have been made?
Suncorp has developed a simple tracker tool to help you track of your credits and debits so you can follow up any changes that have not been made directly with the specific organisation. Click here for the tracker tool.
What can I do to make sure I don’t pay any fees?
You can check with the direct debit and credit organisations before the payment due date to confirm which account they will debit/credit next so you can manage your account balances. Alternatively, you can use the Suncorp tool to keep track of payment due dates, and ensure you have sufficient funds in both your old and new accounts to cover these.
What transaction accounts do Suncorp have?
Suncorp has a range of accounts to suit your needs. Click here to find out more about the account options Suncorp offers.
What should I do if I have notified these organisations but they have not made the changes requested to my new account?
There are a number of reasons that may impact when the direct debit or credit organisation changes your account details:
- Your direct debit contract may stipulate that a notice period is required before any changes can be made.
- You may have a payment due in the next few days, and the organisation is unable to make the change in time for this.
- In rare cases, the form may have been misplaced between Suncorp and the direct debit or credit organisation. If this is the case, please let us know and we will be happy to resend the form again on your behalf.
Please note - to protect your privacy these direct debit and credit organisations will only make changes based on your direct authorisation, so Suncorp is not able to follow up progress on your behalf
What is a BSB?
This is a unique 6 digit number which identifies the financial institution and the location of the branch. For your convenience Suncorp has one BSB for all Suncorp branches which is 484-799
What are direct debit and credit organisations?
A direct debit organisation is any organisation you have authorised to direct debit funds from your account. Direct debited funds might be for rent, phone bills or power bills.
A direct credit organisation is any organisation you have authorised to credit funds into your account. Direct credited funds might include salary, share dividends or government allowances.
