Have you been involved in an accident?
If the accident was not your fault, and you’ve been injured, click here.
If the accident was your fault, click here.
Useful information
With the help of our customers, Suncorp developed a comprehensive step by step guide
to assist people wanting to lodge a CTP claim with Suncorp. This guide includes
answers to frequently asked questions.
Download our
Personal Injury Claim Information Guide
Information we need before you can make a claim?
- Registration details of the vehicles involved.
- Date and time accident happened.
- Police report number (this is provided when you report the accident to the police).
If the accident was not your fault, and you’ve been injured
If you have been injured in a motor vehicle accident and did not cause the accident,
you may be able to claim for compensation from us if the vehicle driven by the driver
who caused the accident was insured by Suncorp CTP Insurance.
- Contact us to confirm if Suncorp is the CTP Insurer on 13 11 60.
How do I make a claim?
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Claim over the Phone
Our professional Claims Consultants are available between 8.00am and 5.00pm, Monday
to Friday to assist you in making your claim over the phone.
Call 13 11 60 and ask for CTP claims.
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Claim by Mail
You can also make your CTP claim by completing a claim form and posting it to us.
Depending on the circumstance of the accident select one of the following forms
to complete:
Notice of Accident Claim Form (Non-Fatal)
If you were injured in the accident and you did not cause the accident.
Driver Protection
Cover Claim Form
If you were injured in the accident and you were the driver at fault.
Notice of Accident Claim Form (Fatal)
If the deceased did not cause the accident and you are their relative and or dependent.
Additional Information Form
If requested to by one of our Claims Professionals.
Report Traffic Incident to Police Form
If the accident has not been reported to police, you were injured in the accident
or you did not cause the accident.
Once you have completed any of the forms above, post it to us at (a stamp is not
required):
Suncorp CTP
IPC: GI008
Reply Paid 1453
BRISBANE QLD 4001
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What happens next and what do I need to do?
Please complete and send us your claim form as soon as possible.
Once your claim form has been received:
- A Suncorp Case Manager will contact you to assist with your recovery.
- We will investigate the circumstances of the accident to confirm if our insured
driver is at fault.
- We will review your claim to ensure we have all the information we need to process
it. There may be other information such as medical reports that we may require for
your claim but if we do, we will discuss these with you. Please remember to keep
any receipts relating to the accident to discuss with your personal Case Manager.
If the accident was your fault
If your CTP insurance is with Suncorp, and you caused the accident you will need
to complete a Notice of Accident Form and driver protection
claim form.
If you have sustained a serious injury, you may be eligible to claim for
Driver Protection Cover benefits. For full details of the cover that is
available and the conditions that apply read the Driver Protection Cover Policy
wording*.
Information
Everything you need to know about Suncorp Driver Protection Cover is included in
the Driver Protection
Cover Policy wording.
Or you can call 24 hours a day, 7 days a week on 13 11 60.
* CTP Insurance and Driver Protection Cover (DPC) are issued by Suncorp Metway Insurance
Limited ABN 83 075 695 966 (Suncorp). DPC is available on Class 1 & 6 Vehicles only.
DPC is not available to persons aged 25 years or under unless the vehicle is comprehensively
insured with Suncorp.
