Got a question about credit cards? Our credit card frequently asked questions might have the answer you need. To help you find the information you need, we've arranged our FAQs into topics. If you still can't find the answer to your question, please call us on 13 11 55, and ask for 'credit cards'.
Credit Card Account Features (including limits)
Rates and Fees
Applying for a Credit Card
Rewards
Repayments
Security
Credit Card Account Features (including limits)
How many additional cardholders can I have on my account?
You can have up to three additional cardholders on your account. An annual fee applies for each supplementary card issued.
Can I check my account details online?
All of your account details can be found online through Suncorp Internet Banking.
- Find out more about Internet Banking.
- Register for Internet Banking online now.
- If you'd prefer, you can also call us on 13 11 55 to register.
- If you're already registered, log on.
Can I decrease the limit on my credit card?
Yes you can. Simply visit a
local branch and complete a limit decrease request. Alternatively, you can call us on 13 11 55 and one of our personal lending specialists will be able to help you.
How can I increase my credit card limit?
To increase your credit card limit, you can visit any
Suncorp branch, or call us on 13 11 55 to complete a limit increase application.
How do I order a replacement card?
If you need to replace your Suncorp Clear Options credit card, please call us on 13 11 55 or visit your
local branch. If your card has been lost or stolen, please call us on 13 11 55 as soon as possible, so we can put a block on the card that is missing.
What do I do if my card is expiring?
There is nothing for you to do if your card is expiring. A letter notifying you of the collection procedures for your new card will be in the mail to you shortly.
Can I use my Suncorp Visa Card overseas?
Suncorp Visa Cards are accepted wherever Visa is accepted, all over the world.
What is an outstanding authorisation?
An outstanding authorisation is when the estimated value of a purchase (eg Hotel stay) has been held for a period of days to allow the merchant to process the transaction. An outstanding authorisation reduces the cardholder's available credit, but not the balance owing on the card.
Rates and Fees
Are there any fees on my credit card?
Other than interest charges, our credit cards also have an annual fee. To view a list of annual fees, please refer to our credit card comparison table.
To view detailed fee information for each of our Clear Options Credit Cards, please click on the link to the credit card that you are interested in:
How and when is the annual fee charged to my account?
The annual fee is charged to the card account on the first statement issued, and then annually thereafter.
Applying for a Suncorp Clear Options Credit Card
How long does the application process take?
Completing the application form should take approximately 10-15 minutes. Depending on the information you've provided and what is needed, it usually takes between 2-5 business days to process your application. Your card will be sent to your mailing address or made available for collection at your nominated branch.
Can I apply for a Suncorp Clear Options Credit Card online?
Yes! Simply fill in our online application form.
How do I find out the status of my application?
When you apply for your credit card, you will be given a reference number. Simply call us on 13 11 55, or visit a branch, and quote your reference number to find out the status of your application. If you're not sure of your reference number, please call us on 13 11 55, and one of our personal lending specialists will assist.
Rewards
How do I check my Suncorp Clear Options Rewards points balance?
You can check your points balance at the Suncorp Clear Options Rewards website.
How do I redeem my Suncorp Clear Options Rewards Points?
Rewards Points can be redeemed by either calling the rewards call centre on 13 11 55 (ask for 'credit cards' and then 'rewards') or via our website.
Repayments
Can I pay my bill online?
You can pay your bill online via Bpay or account transfer through Internet Banking.
Security
What do I do if I have lost my card?
Call us immediately on 13 11 55, or go to your
local branch and speak with a consultant.
What do I do if there has been a transaction on my account that is not authorised?
Call us immediately on 13 11 55, or go to your
local branch and speak with a consultant.
Citigroup Pty Limited ABN 88 004 325 080 AFSL 238098 ("Citigroup") is the credit provider and issuer of Suncorp Clear Options Credit Cards. Suncorp-Metway Limited ABN 66 010 831 722 ("Suncorp") promotes and distributes Suncorp Clear Options Credit Cards on Citigroup's behalf under an agreement with Citigroup. Under the arrangement, customers' credit card contracts and agreements (other than those relating to internet banking and telephone banking) including Suncorp Clear Options Rewards Program Agreement are to be entered with Citigroup. The words "we", "us" or "our" will generally read as a reference to Citigroup, but if the context requires these words to refer to Suncorp, they will refer to Suncorp undertaking actions or making relevant decisions for or on behalf of Citigroup.
