What can I do on Telephone Banking?

There are a range of functions you can perform in Telephone Banking including:

• Check account balances
• Due dates and minimum amounts on your credit card(s)
• Transfer funds
• BPAY
• Hear your last 12 transactions
• Hear the last 5 cheques presented
• Request a copy of current or previous statement
• Find out interest earned and/or paid for the current or last financial year

Are there fees for using Telephone Banking?

There are no charges for using Telephone Banking outside of the normal fees and charges applicable to your accounts.

Can a company register for Telephone Banking

Only personal customers can use Telephone Banking. However, Non-Personal customers can register for Internet Banking.

What is information only access?

If you currently have information or 'read-only' access to an account (for example you have Power of Attorney) you can have information only access to Telephone Banking. You will automatically have this access when you register for Telephone Banking.

Can I do Telephone Banking from Overseas?

Yes! Use the following telephone number: (+617) 3362 8549

Can I access Telephone Banking for hearing impaired use?

Yes. If you wish to use Telephone Banking via the National Relay Service, you can contact them via 13 36 77 for TTY/Voice and 1300 555 727 for Speak and Listen (SSR)

What is a Telephone Access Code (TAC)?

A Telephone Access Code is a 4 to 6 digit PIN that is used to identify you for Telephone Banking. Do not write down your TAC or reveal to anyone

What is an account identifier?

Account identifiers are shortcuts that are created so you can quickly go to your desired account in Telephone Banking. Each of your accounts are identified in the format of 'number hash' e.g. 1#. Typing in hash only will let you hear all of your accounts and their identifier

How much can I transfer over the phone?

Transfers can be made between $0.01 and $99,999.00. Standard daily limits apply.

What happens if I have transferred money to the wrong account?

If you have transferred funds incorrectly between your own accounts, you can just reverse the transaction by transferring funds back into the correct account. If you are unsure of where the funds were transferred to or have transferred funds to accounts other than yours, contact us on 13 11 55.

I can’t seem to access one of my accounts? How come?

You can only access accounts in Telephone Banking that are in your name or if you have access to them. If you believe an account should be accessible via Telephone Banking, contact us or visit your local branch.

What’s a dormant account and how can I reactivate it?

A dormant account is an account where you have not completed a transaction yourself (i.e. deposit or withdrawal) during the last 12 months. Completing a branch withdrawal, transferring funds from the account, completing an ATM withdrawal or completing an EFTPOS transaction will reactivate the account.

If the dormant account is an everyday options sub-account, to reactivate, transfer funds into the sub-account and then transfer funds out of the account again. This process will re-activate the account.

Is Telephone Banking safe?

Telephone Banking is safe to use. It is protected by your Telephone Access Code (TAC). If you ever believe someone else may know the code or if you wish to reset it, contact us on 13 11 55.