Manage your money anytime, anywhere with our award winning phone banking service
At a glance…
- Awarded most comprehensive phone banking by Cannex in July 2009
- Access Telephone Banking by calling 13 11 25 or (+617) 3362 8549 from
overseas
- Check the balances and transfer funds between your accounts
- Pay bills using BPAY
- Request a copy of your last statement
How to Register
All you need is one of your account numbers to start using Telephone Banking. Then,
simply call 13 11 55 and say 'Telephone Banking'.
One of our consultants will ask you to create a 4 to 6 digit Telephone Access Code
(TAC). This will be your code to access Telephone Banking and can also be used to
register for Internet Banking.
What can I do in Telephone Banking?
Refer to the guide below of the functions and number to press to perform a function
in Telephone Banking (or download a copy here).
How to process a BPAY in Telephone Banking
- Call 13 11 25
- Enter an account or card number and then enter your telephone access code
- Select Option 3, then Option 3
- Follow the prompts and enter the biller code, customer reference number and the amount.
- Your BPAY will be processed and you will be provided with a receipt number
Text Version
Call 13 11 25
Enter your Telephone Access Code (TAC)
Press 1 for Account Balance, 2 for Transactional Information, 3 to Transfer Money and BPAY, 4 for other enquiries.
Account Balance Menu – 1 for active account balance, 2 for all account balances, 3 for Clear Options Credit Card details
Transactional Information Menu – 1 for last 12 transactions, 2 for cheque information, 3 for request a statement, 4 for interest details
Transfer Money and BPAY Menu – 1 to transfer funds, 3 for BPAY
Other Enquiries Menu – 1 to organise account identifiers (account shortcuts) 2 to change your Telephone Access Code
Keypad Commands:
Enter = hash
Start = start again
Zero = speak to a consultant
One = answer yes
Two = answer no
Seven = main menu
Eight = repeat information
Nine = end call
