At Suncorp, we are committed to helping you (subject to your agreement) with any financial obligations you may have with us.
What is Financial Hardship?
Financial difficulty can mean something different for everyone. However, the following is a good guide if you have a loan / credit facility with us:
- you have lost your job, or have experienced a material adverse change in your employment or business operations;
- you have an unexpected illness;
- you are behind in your loan / credit card repayments;
- you think that you might be unable to make your repayments in the future due to some event.
You are Not Alone
At Suncorp we understand that life can throw you a curve ball that you just weren't prepared for. When this happens, it is important to stay in contact with us so that we can make you aware of all the options available to you.
Suncorp offers a number of options to customers whose circumstances temporarily prevent them from making their minimum repayments on their loans and credit cards. Solutions offered to you will differ depending on your circumstances.
Everyone is different and because of this, we will assess your situation on a case by case basis.
We want to assist you as soon as possible
Assisting our customers whose circumstances temporarily prevent them from making their minimum repayments on their loans and credit cards is important to Suncorp because it helps to protect your interests, in particular avoiding bankruptcy or the accumulation of excessive debt.
Accessing Financial Counselling Services
Financial counselling services help people who are in financial difficulty. They are available in every state and territory and provide a free, independent and confidential service. They can help you manage a short-term crisis and plan to prevent a future one.
Financial counsellors can help you remain independent and take full control of your own financial affairs. Please visit the Australian Securities & Investment Commissions FIDO website for further information.
Apply For Financial Hardship Assistance
