We hold membership with the following ASIC approved External Dispute Resolution (EDR) Schemes that jointly cover the services and products offered by us.
| EDR Scheme |
Type of complaints they deal with |
| Financial Ombudsman Service |
- Complaints about banks and their related companies e.g. personal saving and cheque accounts, term deposits, credit and debit cards, home and personal loans, electronic banking, and some foreign currency services.
- Complaints about general insurance companies e.g. covers home, transit and storage, motor and boat insurance claims.
- Complaints about life insurance, superannuation, funds management, financial advice, investment advice and sales of financial or investment products.
|
| Superannuation Complaints Tribunal |
SCT deals with complaints about Superannuation Fund Trustee decisions. |
