At a glance…
- Common Tricks
- Email Fraud and Phishing
- Email Fraud Example
Common Tricks
By recognising the common tricks used by Internet scammers and fraudsters, you can avoid becoming a victim.
- Be wary of emails from people you don't know or trust. Delete any emails you think are suspicious.
- Never click onto a link or an attachment in an email, obtained from a source you don't know or trust.
- Never provide your personal or security details, including Customer ID or passwords, in response to any email. Suncorp will never request this information from you via email.
- Always scan any new programs or files for viruses before you open, install or use them. Your anti-virus software may do this for you automatically.
If you wish to find out more about protecting yourself against online fraud, you can visit the ScamWatch website provided by the Australian Government.
Email Fraud and Phishing
Hoax emails are often randomly circulated as "official notices" from reputable companies (such as banks), requesting customers to provide sensitive information like passwords or credit card details. Customers are advised not to follow any of the instructions within these types of messages or respond to these emails.
We will never send you an email asking for sensitive details (particularly your login information or credit card details). We will also never provide a hyperlink within email correspondence to our customers.
If you suspect you have responded to a fraudulent email purporting to be from Suncorp, we recommend you change your password immediately and contact Suncorp's Internet Banking Call Centre on 1300 655 325.
If you think you may have received a Suncorp phishing email or a mule recruiting email, please contact us. DO NOT click on any links or attachments within these emails.
Fraudulent email messages sometimes have the following characteristics:
- Poor grammar and spelling (although sometimes they can be grammatically perfect!).
- Links to web addresses that are different to what you would usually expect (although there are ways to make links appear legitimate).
- Urgent appeals for help or personal details (like credit card or account numbers, PINs or passwords).
Email Fraud Example
