- Always choose 'easy to remember, but hard to guess' passwords, and change them regularly.
- Choose passwords that have a mix of numbers and upper and lower case letters.
- Never use 'easy to guess' passwords such as:
- your date of birth
- consecutive numbers
- a series of the same number
- a sequence from the associated account number
- historically significant dates
- a driver's licence number
- an alphabetical code that is a recognisable part of your name
- our phone number or part thereof
- Do not share your passwords with anyone.
- You may record your secret access codes i.e. your Telephone Access Code, Customer ID, Internet Banking password or External Transfer password, to help you remember them but they must be reasonably disguised so that it is not obvious to another person what these records contain.
You should NOT:
- put any secret access code on your bank card even if you disguise it
- reverse the order of your secret access code
- say a disguised number is your secret access code
- disguise your secret access code as a telephone number
- replace your secret access code with letters (e.g. A=1, B=2, C=3)
- write numbers that contain the same sequence of numbers as your secret access code
- record your secret access code on a computer or electronic device where it can easily be retrieved
- record your Customer ID and secret access code on the same piece of paper
- keep a record of your secret access code in close proximity to where it can be obtained with the access method (for example next to your computer).
Suncorp's Internet Banking password policy requires you to choose a password with the following criteria:
- is six to eight characters long
- may contain numbers and/or letters
- can be upper or lower case (case sensitive).
Hints for selecting strong passwords
It is a great idea to create a password based on a mnemonic, such as an easily remembered phrase. For example, take the first letter of each word in a phrase, then add a few numbers to it. For example, "lend me your ears" can become "lmye4Z4". "To be or not to be, that is the question" can become "2BorX2bQ". Please do not use these suggestions as your password!
