General
Setting Up Global Payments
Sending Global Payments
General
Q: What is a Telegraphic Transfer?
A Telegraphic Transfer is an electronic transfer of funds to an overseas account
at another financial institution. The person who holds the account being credited
is called the 'recipient'.
Q: What accounts can I use to make a Telegraphic Transfer?
Most Suncorp transaction, savings and business accounts can be used to make a Telegraphic
Transfer.
It is not possible to make a Telegraphic Transfer from an Everyday Options Sub Account,
eOptions Account, Credit Card, Home Loan, Personal Loan, Term Deposit, Trust Account
or multi operated accounts which require more than one signature to operate.
Q: What is an exchange rate?
The exchange rate refers to the rate that Suncorp will use to convert your Australian
dollars into a foreign currency and is subject to alteration without notice.
The exchange rates for available currencies can also be found on the Suncorp website
under Banking - Foreign Currency -
Foreign Exchange Rates.
Q: What Currencies can be sent as a Telegraphic Transfer?
The only currencies that can be sent are listed in the drop down box under Transaction
Details. These currencies and applicable exchange rates can also be found on the
Suncorp website under Banking - Foreign Currency - Foreign Exchange Rates.
Alternatively you may choose to send the payment in Australian Dollars in which
case the funds are converted to the local currency by the receiving bank.
Q: To which countries can I send a Telegraphic Transfer?
You will be unable to send a Telegraphic Transfer to a country that is affected
by a sanction.
For more information about sanctioned countries please visit www.austrac.gov.au
or
www.rba.gov.au
Q: What are International Sanctions?
International Sanctions are penalties, including economic, diplomatic, trade and
military sanctions, applied by one country (or group of countries) on another for
a variety of reasons.
Economic sanctions include, but are not limited to, tariffs, trade barriers, import
duties, and import or export quotas. Should a relevant sanction preventing the transaction
apply to the country you are trying to send your payment to, an error message will
generate to advise that you cannot proceed.
Setting Up Global Payments
Q: What is an IBAN?
The International Bank Account Number (IBAN) is a series of letters and numbers
that uniquely identifies an account held at an overseas bank. An IBAN is not a new
bank account number but a way of representing account numbers in an internationally
recognised standard format.
If you have been provided an IBAN for the intended payment recipient always enter it in the recipient account number
field. An IBAN is a mandatory requirement when sending payments to certain European
and United Kingdom countries.
All IBANs start with a two (2) letter country code and contain between sixteen (16)
and thirty-four (34) letters and numbers. The length of an IBAN will differ depending
on the country, but its length must be fixed for any given country.
Q: Why are IBAN's mandatory for some transfers?
The European Payments Council stipulated that from January 1 2007, the use of the
Recipient's IBAN is mandatory on all payments within the European Union or to a
European Economic Area.
The Global Payments system will remind you to enter an IBAN if you are sending funds
to a recipient that requires one.
Q: How do I obtain an IBAN?
If an IBAN is mandatory for your payment you will need to request it from the payment
recipient. IBAN and SWIFT codes are often displayed on recipient's bank statements
in European Union countries.
Alternatively, the payment recipient may obtain the IBAN from their bank. Suncorp
can not provide an IBAN.
Q: What is a SWIFT code?
A SWIFT code is the unique identification code of a particular bank. These codes
are used when transferring money between banks for international transfers. It indicates
which bank a payment is to be sent. Bank identifier codes are commonly
known as SWIFT (or BIC) codes.
A SWIFT code is a standard format code which is comprised of eight (8) or eleven
(11) letters or numbers. The SWIFT code can be a bank's general head office code,
or relate to a bank's individual branch or department.
Q: How do I obtain a SWIFT code?
The recipient's bank can provide the appropriate SWIFT code in order to enable an
international payment to reach the overseas account. The SWIFT codes can
sometimes also be found on the recipient's bank account statements.
Q: What is a Fedwire/ABA code?
A Fedwire (or ABA) code is also commonly known as a Routing number. It is a bank
code used in the United States, which identifies financial institutions. This code
is also used to process automated transfers and other transactions. Fedwire/ABA
codes are always nine (9) digits in length.
Q: How do I obtain a Fedwire/ABA code?
If a Fedwire/ABA code is mandatory for your international payment you should request
this from the payment Recipient. This code is often displayed on customer's bank
statements in the United States of America. The payment recipient may also obtain
the Fedwire/ABA code from their bank.
Alternatively you can attempt to establish the correct Fedwire/ABA code for your
payment by searching the American Federal Reserve routing directory http://www.fededirectory.frb.org/search.cfm
Suncorp staff are not able to provide any details relating to Fedwire/ABA codes.
IMPORTANT - Please note that the success of the payment is dependent
upon the correct Fedwire/ABA code being used.
Q: What is a SORT code?
Sort codes are a unique identifier of the individual branch or bank office where
a bank account is held. Sort codes are mandatory when sending a Telegraphic Transfer
to the United Kingdom. A UK sort code should consist of six (6) digits entered as
000000, 00-00-00 or 00 00 00. Only these formats are acceptable to Suncorp.
Q: How do I obtain a SORT code?
If a Sort code is mandatory for your payment you will need to request this from
the payment recipient. Alternatively the payment recipient may obtain the Sort code
from their bank. Suncorp staff are not able to provide the Sort Code.
Q: What is a Canadian Bank Code?
A Canadian bank code should consist of either an eight (8) digit code - three (3)
digit institutional code plus a five (5) digit transit code (i.e. 000-00000) or
a nine (9) digit code (i.e. 000000000).
Q: What is the New Zealand account number format?
When processing a Telegraphic Transfer online to a New Zealand dollar account held
at a New Zealand Bank, the recipient account number must be provided in the International
format. This is either fifteen (15) or sixteen (16) digits consisting of the BSB,
account number and a two or three digit suffix.
Q: How do I pay for my Telegraphic Transfer?
You must have sufficient available cleared funds in your Suncorp account to cover
the payment. The amount of your payment in Australian dollars must be within your
daily payment limit.
Each payment will attract a single Suncorp fee of AUD $20.00. This fee plus the
Australian equivalent of the amount being sent will be charged to your selected
account.
Sending Global Payments
Q: What does SWIFT mean?
Society for Worldwide Interbank Financial Telecommunication.
Q: How does SWIFT work?
SWIFT operates a worldwide financial messaging network. Messages, including payment
instructions are securely exchanged between financial institutions.
Q: When does an Intermediary Bank need to be used?
An Intermediary Bank needs to be used when you are sending any currency other than
the local currency to the destination country. As Australia is the only country
where Australian Dollars is the local currency, all Australian dollar payments must
be forwarded via an Australian Intermediary Bank. The Intermediary Bank cannot be
the same as the Beneficiary Bank specified. An online Telegraphic Transfer cannot
be made to Suncorp, nor can Suncorp be used as an Intermediary.
Q: When are online Telegraphic Transfers processed?
Telegraphic Transfers performed on a weekend, or after approximately 3pm AEST time
on a bank business day, will be processed the following bank business day.
Q: What are the transaction limits and restrictions for an online Telegraphic Transfer?
Subject to your Daily Limit, the transaction limits for Online Telegraphic Transfers
are:
- Up to AUD $20,000 – can be completed 24 hours a day; and
- Transactions over AUD $20,000 can only be completed during the hours 8.00 am and
6.00pm AEST on any Business Day (being Monday to Friday, except Queensland and National
Public Holidays).
- A single Online Telegraphic Transfer cannot exceed AUD $50,000.
- The maximum amount that can be transferred within a 48 hour period is AUD $100,000
per Customer ID.
Q: How long will my transfer take to reach the recipient?
Under normal circumstances your money should arrive at the overseas bank of the
recipient within two (2) to five (5) business days. However, we cannot guarantee
this timeframe as there may be delays due to circumstances beyond Suncorp's control
including international public/bank holidays and the banking practices of the overseas
bank or country.
Q: What do I do if the recipient claims they haven't received the funds?
You should ensure that the:
- Recipient is aware that the amount received may have been credited on a different
date and/or for a lesser amount (due to bank charges) than expected.
- Recipient confirms that the original payment instructions provided were correct.
If after the above, you still believe the funds have not been received you should
contact the Suncorp Banking Call Centre on 13 11 55 (International customers please
phone 61 7 3362 1222) and request a Transfer Trace. A fee of AUD $30.00 will
apply and the trace is initiated on a 'best efforts basis'. Suncorp is reliant upon
other banks to action and respond therefore we can not guarantee timeframes or results.
Q: What happens to my Telegraphic Transfer if I have submitted invalid information?
If you are aware that your payment instructions contained invalid details you should
contact the Suncorp Banking Call Centre on 13 11 55 (International customers please
phone 61 7 3362 1222) as soon as possible to request a Transfer Amendment.
It is likely that invalid payment instructions will delay or prevent the payment
being processed by the overseas bank/s. For a fee of AUD $30.00, Suncorp can send
a message advising the amended details to the banks involved in your transfer. Suncorp
is reliant upon the other banks however to action the request and can not guarantee
timeframes or its success.
Q: What are the additional costs?
Other Financial Institutions involved in the transfer of funds may seek reimbursement
for their services by way of fees which may be debited from the payment. Suncorp
can not advise what fees may be charged by other Financial Institutions.
