Instant Claims
Use the following methods and information to make a Country Choice insurance claim.
| Claim type |
Description |
| Phone |
13 25 24
- Please say "Commercial Claims" into the prompt
- You do not have to fill in any forms, all details will be taken over the phone
Call us (24 hours a day - 7 days a week)
For details required prior to calling, please select the section of your Country Choice policy that applies to your claim:
|
Claim Checklist – Commercial Motor Vehicle
| Item |
Required details |
| Claim Details |
Before calling, please have the following information ready:
- Your policy number
- Personal details of any other parties involved (if applicable)
- Type of claim – fire, theft etc
- Details of Loss/Event
- Date of Loss/Event
- Address/Location of Loss/Event
- The location of your vehicle
- Have the police taken a breathalyser or bloodtest on your driver
- No quotes are needed before you call us. During the call, we will tell you about the claim process and what you need to do next.
- Your contact details
|
Claim Checklist – Farm
| Item |
Required details |
| Claim Details |
Before calling, please have the following information ready:
- Your policy number
- Personal details of any other parties involved (if applicable)
- Type of claim – fire, theft etc
- Date of Loss/Event
- Details of Loss/Event
- Address/Location of Loss/Event
- Your insured address
- No quotes are needed before you call us. During the call, we will tell you about the claim process and what you need to do next.
- Your contact details
|
Claim Checklist - Boat
| Item |
Required details |
| Claim Details |
Before calling, please have the following information ready:
- Your policy number
- Personal details of any other parties involved (if applicable)
- Type of claim – fire, theft etc
- Details of Loss/Event
- Date of Loss/Event
- Address/Location of Loss/Event
- No quotes are needed before you call us. During the call, we will tell you about the claim process and what you need to do next.
- Your contact details
|
What happens next
Our consultants will:
- tell you what you need to do next
- tell you about any excess applicable
Windscreen/Glass Breakage Claims
We have appointed Windscreens O'Brien, National Windscreens as our Recommended Windscreen repairers. You can contact them on the numbers below:
Windscreens O'Brien
Nationally - 13 16 16
National Windscreens
Queensland: 1800 059 966
New South Wales: 1300 363 662
All Other States: 1300 363 632
We have appointed O’Brien Glass as our Recommended Glass repairer. You can contact them on the number below:
O’Brien Glass - 1800804077
Duty of Disclosure
Your obligation to give Us information which could affect whether We insure You and on what terms.
Important Information
Country Choice Insurance is issued by Suncorp Metway Insurance Limited ABN 83 075 695 966.