Country Choice - Make a Claim

Instant Claims

Use the following methods and information to make a Country Choice insurance claim.

Claim type Description
Phone 13 25 24
  • Please say "Commercial Claims" into the prompt
  • You do not have to fill in any forms, all details will be taken over the phone

Call us (24 hours a day - 7 days a week)

For details required prior to calling, please select the section of your Country Choice policy that applies to your claim:

Click to return to top of page

Claim Checklist – Commercial Motor Vehicle

Item Required details
Claim Details

Before calling, please have the following information ready:

  • Your policy number
  • Personal details of any other parties involved (if applicable)
  • Type of claim – fire, theft etc
  • Details of Loss/Event
  • Date of Loss/Event
  • Address/Location of Loss/Event
  • The location of your vehicle
  • Have the police taken a breathalyser or bloodtest on your driver
  • No quotes are needed before you call us. During the call, we will tell you about the claim process and what you need to do next.
  • Your contact details
Click to return to top of page

Claim Checklist – Farm

Item Required details
Claim Details

Before calling, please have the following information ready:

  • Your policy number
  • Personal details of any other parties involved (if applicable)
  • Type of claim – fire, theft etc
  • Date of Loss/Event
  • Details of Loss/Event
  • Address/Location of Loss/Event
  • Your insured address
  • No quotes are needed before you call us. During the call, we will tell you about the claim process and what you need to do next.
  • Your contact details
Click to return to top of page

Claim Checklist - Boat

Item Required details
Claim Details

Before calling, please have the following information ready:

  • Your policy number
  • Personal details of any other parties involved (if applicable)
  • Type of claim – fire, theft etc
  • Details of Loss/Event
  • Date of Loss/Event
  • Address/Location of Loss/Event
  • No quotes are needed before you call us. During the call, we will tell you about the claim process and what you need to do next.
  • Your contact details
Click to return to top of page

What happens next

Our consultants will:

  • tell you what you need to do next
  • tell you about any excess applicable

Windscreen/Glass Breakage Claims

We have appointed Windscreens O'Brien, National Windscreens as our Recommended Windscreen repairers. You can contact them on the numbers below:

Windscreens O'Brien
Nationally - 13 16 16

National Windscreens
Queensland: 1800 059 966
New South Wales: 1300 363 662
All Other States: 1300 363 632

We have appointed O’Brien Glass as our Recommended Glass repairer. You can contact them on the number below:

O’Brien Glass - 1800804077

Click to return to top of page

Duty of Disclosure

Your obligation to give Us information which could affect whether We insure You and on what terms.

Click to return to top of page

Important Information

Country Choice Insurance is issued by Suncorp Metway Insurance Limited ABN 83 075 695 966.

Find out more about Suncorp Country Choice insurance


If you have any questions, contact us

 

 
 
Click to return to top of page

Contact Us. Call us on 13 11 55. BSB: 484-799 for all Suncorp branches.
© Copyright Suncorp-Metway Ltd ABN 66 010 831 722 In accessing Suncorp's site you agree to the terms and conditions outlined in the disclaimer
Please ensure that you read these before accessing the site. Legal information | Privacy | Security