Motorcycle Insurance FAQs

Policy Information / Product Features

Buying / Renewing / Cancelling your policy

Making a Claim

Policy Information / Product Features

How is my Motorcycle Insurance premium calculated?

The amount you pay for insurance depends on a number of factors including the type of cover you choose, the type of motorcycle you have, where it is garaged, who (as well as you) will ride your motorcycle including their age, driving and insurance record.

What is a No Claim Bonus?

A No Claim Bonus (NCB) is a discount off your comprehensive premium as a reward for your good driving and insurance history. On each renewal, your discount will increase providing you haven’t made any claims that affect your NCB. If you are eligible your NCB will keep increasing until you reach the maximum discount level. Your NCB is shown on your certificate of insurance.

For full details please refer to the Product Disclosure Statement (PDS).

When do I have to pay an excess?

Whether or not you have to pay an excess (and the total excess you are required to pay) is determined by the circumstances of your claim. You will not have to pay an excess for an incident where we agree the rider of your motorcycle was not at fault, and you can give us the name and address of the other driver or the registration number of the other vehicle.

For more information please read the Motorcycle Insurance PDS.

What excesses apply to me?

Your certificate of insurance will show the amount and types of excess that apply to your policy. Depending on the circumstances, you might have to pay more than one type of excess when you claim. There are four different types of excess:

  • Standard – applies to all claims unless we tell you otherwise.
  • Voluntary – you can choose a voluntary excess to reduce your premium. This excess replaces the standard excess and will be the excess you pay for all claims unless we tell you otherwise.
  • Age –applies if a rider under 25 was riding, using or in charge of your motorcycle at the time of the incident.
  • Inexperienced – applies if a rider licensed less than 1 year or who has been riding less than one year was riding, using or in charge of your motorcycle at the time of the incident.

For more information about these excess types please read the Motorcycle Insurance PDS and the Premiums, Excesses, Discounts and Claim Payments Guide (PED Guide).

Do I need to list all regular riders on my Motorcycle Insurance?

Yes, it is important to list all regular riders as this could affect the premium you pay and even our decision to insure you.

Do I need to list learner riders?

Yes. All riders (including riders on a learners permit) who will ride the motorcycle repeatedly must be listed on the policy.

Why does Suncorp now offer ‘amount covered’ instead of market value on my motorcycle?

We have introduced cover on an ‘Amount Covered’ basis for all Suncorp Comprehensive Motorcycle Insurance policies. ’Amount Covered’ is our way of saying ‘Agreed Value’. Our policies are now designed this way so that customers have a clear understanding of what they are covered for at the start of each period of insurance.  You should always check that the amount covered for your motorcycle meets your needs as it may change at each renewal (for example taking into account depreciation).

What features does Suncorp motorcycle insurance offer me?

We have included some additional features into the Suncorp Comprehensive Motorcycle Insurance that were not previously available, such as:

  • If your bike is less than 2 years old and you are the first owner (or you purchased the bike as an ‘ex demonstration’ model from a licensed motor dealer who was the first registered owner), and we agree your bike is a total loss after a claim, we will replace it with a new one that we consider to be the same or a similar make or model.
  • If your bike is stolen, we will pay the reasonable hire cost of a ‘compact’ category hire car for up to 21 days or until your motorcycle is returned undamaged, repaired or we settle your claimt, whichever comes first

We cover your riding apparel for up to $1,000 if it is stolen from a secure storage compartment on your motorcycle or damaged while riding your motorcycle, as well as cover for other personal property up to $500 if it is lost or damaged in an incident covered by your policy while stored in a secure storage compartment on your motorcycle.

Conditions and exclusions apply, for full details please read the PDS.

Buying / Renewing / Cancelling your policy

How do I pay for my policy?

You can pay your Motorcycle Insurance premiums annually or by the month (it costs more to pay by the month than it does to pay annually). Please see our payment options for more information.

Will my policy renew automatically?

If we are prepared to offer renewal of your policy, we will send you a renewal notice at least 14 days before the due date. It will show the amount payable, and the date your payment is due. You must pay your insurance by the due date to ensure cover is maintained. If you pay your insurance by monthly instalments you do not need to take any payment action, we will continue to debit your account. If you pay your premiums annually please see our payment options for the available methods of payment.

What do I do if my renewal contains incorrect information?

Call us on 13 11 55. It is your responsibility to ensure that your details are up to date and correct. If you fail to advise us of any change in circumstances which you know or should know is relevant, we might reduce or refuse to pay a claim, cancel your policy or if fraud is involved, treat the policy as if it had never existed.

How can I cancel my policy?

You can cancel your policy at any time by calling us on 13 11 55, or by sending us your cancellation in writing. The cancellation takes effect on the date we receive your request.

Do fees apply if I cancel my policy?

If you cancel your cover during the period of insurance we can charge a fee. We will not charge a fee if:

  • You are transferring cover to another motor vehicle policy with us or
  • You cancel the cover within the cooling off period or
  • We cancel the cover for any reason

Your Product Disclosure Statement has full details about the cancellation fees that apply.

Making a claim

When to make a claim

We understand being involved in an incident or having your motorcycle stolen can be a stressful experience. You can make a Claim online* or you can call us on 13 25 24.

What you must do

Step 1 Make sure everyone is safe. For emergencies call 000.

 

Step 2 Try to prevent further loss or damage.

You must do everything you reasonably can to limit and prevent further loss or damage (e.g. move your motorcycle off the road and put on your hazard lights).

We may provide cover for emergency repairs up to $500 (see the PDS for details).

Step 3 Report the incident to the authorities.

If someone is injured or has stolen, attempted to steal or maliciously damaged your motorcycle, call the police immediately and record the time, date, report number and the name of the recording officer.

Step 4 Collect details of all drivers, passengers and witnesses.

You will need these when you call us. Make sure you have their full names, addresses and contact numbers. If another vehicle is involved, record its registration number and the driver’s insurance details. Do not admit fault to anyone.

Step 5 Contact us as soon as possible on 13 25 24.

Make sure you have the details of the incident at hand to assist us with lodging your claim.

If towing is required, we will help arrange the towing of your motorcycle to one of our assessment centres or repair facilities, or another location nominated or agreed to by us (e.g. a repairer).

* Claim online is available for Suncorp Comprehensive Motorcycle Insurance policies purchased after 26 November 2012 or renewed after 4 January 2013. Claim online is not available for certain types of claims including Third Party Property Damage claims.

Do I need to complete a claim form?

No. Lodging a claim is simple. All you need to do is contact our Claims Call Centre on 13 25 24 and provide the details for the claim. The claim number and further instructions will be provided over the phone.

Do I have to tell you my Input Tax Credit (ITC) entitlement on my insurance premium?

Under the GST Act, you must tell us what your entitlement to ITC was for your insurance premium. If you need more information please contact the ATO on 13 28 66 or www.ato.gov.au.

Why do you deduct ITC entitlement from any direct payments to me?

Under the terms of our contract with you, we are liable to pay you the net cost of your claim. When we calculate a payment to you for your claim, we can reduce it by any Input Tax Credits you are, or would be, entitled to receive, as these input tax credits reduce your net cost.

Who can I discuss my ITC with?

We suggest you contact your Accountant or the ATO on 13 28 66 or http://www.ato.gov.au.


Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Please read the Motorcycle Insurance Product Disclosure Statement before making any decision regarding this product. Contact us for a copy. The features and benefits described on this page and in our Motorcycle Insurance Product Disclosure Statement apply to new customers from 26th November 2012 and existing customers on renewal from 4th January 2013.