Suncorp Lifetime Guarantee
At Suncorp, we offer our customers a range of quality features and benefits not available from all insurers. For peace of mind, we guarantee the quality of materials and workmanship of repairs that we authorise and arrange for the lifetime of your home.
This guarantee applies to work to repair, build or rebuild your home where we
- authorise
- arrange and
- pay the builder or repairer directly for this work.
We guarantee the materials used and standard of the workmanship to be free of defects. If a defect arises in the lifetime of your home as a result of poor quality workmanship or use of incorrect materials, then we will rectify the problem.
This guarantee does not apply:
- to repairs you authorise yourself or make yourself
- to loss, damage or failure of any electrical or mechanical appliances or machines
- to wear and tear consistent with normal gradual deterioration at your home (e.g. paint peeling off after its expected life cycle, wood rotting from moisture in the air or ground, or roofs weathering) or
- where we agree with a repair quote and we give you, or the builder or repairer a cheque for the cost of the repairs and you arrange the repairs.