Make a Claim
Have you been involved in an accident?
If the accident was not your fault, and you've been injured, click here.
If the accident was your fault, click here.
With the help of our customers, Suncorp developed a comprehensive step by step guide to assist people wanting to lodge a CTP claim with Suncorp. This guide includes answers to frequently asked questions.
Download our Personal Injury Claim Information Guide
Information we need before you can make a claim?
- Registration details of the vehicles involved.
- Date and time accident happened.
- Police report number (this is provided when you report the accident to the police).
If you have been injured in a motor vehicle accident and did not cause the accident, you may be able to claim for compensation from us if the vehicle driven by the driver who caused the accident was insured by Suncorp CTP Insurance.Contact us to confirm if Suncorp is the CTP Insurer on 13 11 60.
How do I make a claim?
Claim over the Phone
Our professional Claims Consultants are available between 8.00am and 5.00pm, Monday to Friday to assist you in making your claim over the phone.
Call 13 11 60 and ask for CTP claims.
Claim by Mail
You can also make your CTP claim by completing a claim form and posting it to us.
Depending on the circumstance of the accident select one of the following forms to complete:
If you were injured in the accident and you did not cause the accident.
If you were injured in the accident and you were the driver at fault.
If the deceased did not cause the accident and you are their relative and or dependent.
If requested to by one of our Claims Professionals.
If the accident has not been reported to police, you were injured in the accident or you did not cause the accident.
Once you have completed any of the forms above, post it to us at (a stamp is not required):
What happens next and what do I need to do?
Please complete and send us your claim form as soon as possible.
Once your claim form has been received:
- A Suncorp Case Manager will contact you to assist with your recovery.
- We will investigate the circumstances of the accident to confirm if our insured driver is at fault.
- We will review your claim to ensure we have all the information we need to process it. There may be other information such as medical reports that we may require for your claim but if we do, we will discuss these with you. Please remember to keep any receipts relating to the accident to discuss with your personal Case Manager.
If your CTP insurance is with Suncorp, and you caused the accident you will need to complete a Notice of Accident Form.
If you have sustained a serious injury, you may be eligible to claim for Driver Protection Cover benefits. For full details of the cover that is available and the conditions that apply read the Driver Protection Cover Policy wording*.
You can complete and submit a Notice of Accident By Owner Form online.
Notify by Mail
You can download and print our Notice of Accident by Owner Form.
Once you have completed the form, post it to us at:
Everything you need to know about Suncorp Driver Protection Cover is included in the Driver Protection Cover Policy wording.
Or call us on 13 11 60 and follow the prompts.
Insurance is issued by Suncorp Metway Insurance Limited ABN 83 075 695 966 (Suncorp). Everything you need to know about Suncorp Driver Protection Cover (DPC) is included in the Driver Protection Cover Policy wording. DPC is available on Class 1 & 6 vehicles only. Other conditions apply.