Dispute Resolution Processes

We understand that occasionally there may be times when we are not able to reach agreement in our dealings. In these instances, the issue should initially be raised with your local assessor who will endeavor to resolve it on the spot.

Should this resolution not be possible, the following processes are available to assist you:

  • Repair Dispute Resolution - a prompt two day process for repair disputes that arise prior to the completion of repairs
  • Dispute Resolution - a fifteen day process for matters relating to the Code, contractual or more complex repair disputes

Car Insurance issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Approved applicants only. Exclusions apply. Information provided is general advice only and has been prepared without taking into account any person’s particular objectives, financial situation or needs. Please read the relevant Product Disclosure Statement before you make any decisions regarding this product. Ask us for a copy.