Legal Information

Legal information on the terms and conditions applying to this site, product disclosure statements and family law guidelines under the Code of Banking Practice.

Legal Information

Complaints

Complaints Handling

If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.

Step 1.  Let us know

If you would like to make a complaint, please let us know by contacting the relevant department as they may be able to resolve the complaint for you.  If not, the staff member will refer you to a Manager or their delegate and they will attempt to resolve the complaint.  A response is usually provided to you within 5 business days.  You can contact us by using the relevant Complaints contact in the Privacy Contact Information table below.   

 

Step 2.  Review by our Internal Dispute Resolution (IDR) Team

If you are not satisfied with the outcome of the business review you can request the complaint be referred to the IDR Team for review or you can contact them directly.  Should additional information be required from you, we will contact you to discuss. The IDR Team will usually contact you with a decision within 25 business days of receiving your complaint.  You can contact the IDR Team by using the relevant contact in the Privacy Contact Information table below. 

 

Step 3.  Seek review by an external service

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of an External Dispute Resolution Scheme. There are two schemes available:

 

Office of the Australian Information Commissioner (OAIC)

Complaints must be made in writing

1300 363 992

Director of Compliance 

       Office of the Australian

       Information Commissioner

       GPO Box 5218

       Sydney NSW 2001

 www.oaic.gov.au

Financial Ombudsman Service (FOS)

FOS is available to those individuals who come within their terms of reference. FOS will advise you if they can assist you.

1300 780 808

Financial Ombudsman Service

       GPO Box 3

       Melbourne VIC 3001

www.fos.org.au

 

Privacy Contact Information

Business Name/Brand Name

Products/Division

Complaints

IDR

(Internal Dispute Resolution)

Suncorp Insurance

Home & Contents Insurance

Landlord Home &

Contents Insurance

Car Insurance

Motorcycle Insurance

Driver Protection Cover

Boat

Motorhome

Caravan

Holiday Travel

Multi-trip Travel

Ph: 13 1155

Email: Customer.relations@suncorp.com.au

Postal:

PO Box 1453

Brisbane QLD 4001

Ph: 1300 264 053

Email: idr@suncorp.com.au

Postal:

Internal Dispute Resolution

Suncorp Insurance

PO Box 14180

Melbourne City Mail Centre

Victoria 8001

 Suncorp Insurance

Commercial CTP

Claims

Ph: 07 3135 3544

Email:

ctpadmin@suncorp.com.au

Postal:

GPO Box 1453

Brisbane Qld 4001

 

Non Claims

Ph: 07 3135 3399

Email: ctpbiz@suncorp.com.au

Postal:

GPO Box 1453

Brisbane Qld 4001

 


Ph: 1300 264 053

Email: idr@suncorp.com.au

Postal:

Internal Dispute Resolution

 Suncorp Insurance

PO Box 14180

Melbourne City Mail Centre

Victoria 8001

Suncorp Life

Life Protect

Accidental Death

Funeral Insurance

Life Protect Express

Accidental Injury

Income Protection

Bill Protect

Phone:

Life: 1800 604 689

Accidental  Death: 1800 606 469

Funeral Insurance: 1800 602 178

Life Protect Express: 1800 639 065

Accidental  Injury: 1800 044 607

Income Protection: 1800 257 717

Bill Protect: 1800 642 594

 

Email: suncorplife@suncorp.com.au

 

Postal:

Suncorp Life

Customer Service

GPO Box 3950

Sydney NSW 2001

Phone:

Life: 1800 604 689

Accidental Death: 1800 606 469

Funeral Insurance: 1800 602 178

Life Protect Express: 1800 639 065

Accidental Injury: 1800 044 607

Income Protection: 1800 257 717

Bill Protect: 1800 642 594

 

Email: suncorplife@suncorp.com.au

 

Postal:

Suncorp Life

Customer Service

GPO Box 3950

Sydney NSW 2001

Suncorp Life Million Dollar Woman

Ph: 1800 526 825

Emailhelp@milliondollarwoman.com.au

Postal:

Million Dollar Woman Customer Service

GPO Box 3950

Sydney NSW 2001

Ph: 1800 526 825

Email: 

help@milliondollarwoman.com.au

Postal: 

Million Dollar Woman Customer Service

GPO Box 3950

Sydney NSW 2001

Suncorp Life

Home Loan Protect

Ph: 1800 689 762 (freecall*)

Email: customer.relations@suncorp.com.au

Postal

Reply Paid 1453 Suncorp Customer Relations Unit (4RE058)

GPO Box 1453 Brisbane QLD 4001

Life & Super’ Customer Service Officer

Ph: 13 11 55

Email:

 life&super@suncorp.com.au

Postal:

Suncorp Life & Superannuation Limited

GPO Box 1453

Brisbane QLD 4001

Suncorp Life Personal Loans Consumer Credit Insurance

Ph: 1800 689 762 (freecall*)

Email: customer.relations@suncorp.com.au

Postal

Reply Paid 1453 Suncorp Customer Relations Unit (4RE058)

GPO Box 1453

Brisbane QLD 4001

Life & Super’ Customer Service Officer

Ph: 13 11 55

Email:

life&super@suncorp.com.au

Postal:

Suncorp Life & Superannuation Limited

GPO Box 1453

Brisbane QLD 4001

 Suncorp Life Credit Guard

Ph: 1800 689 762 (freecall*)

Email: customer.relations@suncorp.com.au

Postal

Reply Paid 1453 Suncorp Customer Relations Unit (4RE058)

GPO Box 1453

Brisbane QLD 4001

Credit Guard  Customer Service Officer

Ph: 13 11 55

Email:

life&super@suncorp.com.au

Postal:

Suncorp Credit Guard Administrator,

Reply Paid 4799

Sydney NSW 2001

Suncorp Bank

Suncorp Bank

Suncorp Metway Advances Corporation

Ph: 1800 689 762 (Free call)

Email: CEOoffice@suncorp.com.au

 Postal:

Reply Paid 1453

Suncorp Bank CEO Office 4RE058

GPO Box 1453

Brisbane QLD 4001

Ph: 1800 689 762 (Free call)

Email: CEOoffice@suncorp.com.au

 Postal:

Reply Paid 1453

Suncorp Bank CEO Office 4RE058

GPO Box 1453

Brisbane QLD 4001

Suncorp Superannuation

Suncorp Everyday Super

Ph: 1800 191 517

Email: everydaysuper@suncorp.com.au

Postal: Suncorp Everyday Super

GPO Box 2585

Brisbane QLD 4001

Ph: 1800 191 517

Email: everydaysuper@suncorp.com.au

Postal: Suncorp Everyday Super

GPO Box 2585

Brisbane QLD 4001

Suncorp Superannuation

Suncorp WealthSmart

Ph: 13 11 55 and ask for ‘Super’

Email: suncorpwealthsmart@suncorp.com.au

Postal: Suncorp WealthSmart

GPO Box 2585

Brisbane QLD 4001

Ph: 13 11 55 and ask for ‘Super’

Email: suncorpwealthsmart@suncorp.com.au

Postal: Suncorp WealthSmart

GPO Box 2585

Brisbane QLD 4001

Suncorp Advice Financial Advice

Ph: 1800 689 762

Email:  Customer.relations@suncorp.com.au

Postal: Suncorp Customer Relations Unit

GPO Box 1453

Brisbane QLD 4001

Ph: 1800 689 762

Email:  Customer.relations@suncorp.com.au

Postal: Suncorp Customer Relations Unit

GPO Box 1453

Brisbane QLD 4001