Customer Relations

Satisfying our customers with our product range and customer service is important to us and if there are ways in which we can improve, we'd love to hear from you. Whilst dealing with us, you may have an idea or suggestion that can help us improve our service to you. We are committed to treating each customer as an individual and we value your thoughts on any issues concerning your relationship with us.

The Customer Relations Form provides you with the opportunity to voice any compliments, suggestions, complaints, problems or concerns you may have from your experiences with us.

Customer Relations

Feedback from customers

At Suncorp we are constantly striving to provide our customers with an exceptional customer service experience.

Here's what they have to say about their experience with us...

"[I] found them very helpful. I'm with other banks and I find Suncorp the best. Call centre staff are able to access or have the knowledge on everything I have wanted to know. With other banks you get transferred from one person to another but with Suncorp I found that you can pretty much get your answer straight away from the one person without being transferred Staff are knowledgeable about Suncorp products, services, and processes."

"Because when I ring they answer straight away. They are kind, friendly and they have always been there for me. I have never had any problems with them at all."

"Every time I have gone through I haven't had to wait long. I understand there are peak periods but I haven't had to wait extravagant periods of time. They are friendly and help me quite quickly. They are polite, talk nicely, ask if there is anything else at the end of the call and always say thank you."

"The service was carried out and we were happy at the end of it. I made a comment that it was good when you can deal like that, that it's all done and it's gone through ok without a hitch. Quite often there are hitches with banks interstate but we have never had any problems with Suncorp. Nice, easy and simple. All our transactions have been done on the phone. We've had a good run considering we're far away."

"He was the most helpful person that I had spoken to in a long time. He was pleasant and he didn't want to just get off the phone and get home. I was having trouble getting onto internet banking but he helped me through windows and he even waited while I shut down and restarted. He was really good."

"The service is good. They serve you quickly and are friendly. It's very close to my work so it's very convenient for me."

"I feel that they're brilliant they're just really nice people there. They treat you like a you're a person and not a number."

"I can't commend the staff highly enough. They are brilliant in every way, and that is over a number of years I have found this. They are being very well trained."

"They are all nice. So helpful and they know their jobs. They know what I want straight away. Without wasting time."

"The dealings we have had with Suncorp have always been good. They settled things on time for us because we were moving interstate. The lady we were dealing with from Suncorp was extremely helpful. She went out of her way to help us and make sure the settlement occurred on time."

"I thank the staff. The staff have just been excellent. Whenever I've had to deal with them trying to get information, I prefer to do it face to face. Face to face, the staff are excellent. They are so helpful. I started with them when they were a building society, then they moved into the banking, and it has still had that same stability."

We want to provide even better service. Tell us what you think and help us to do this.

Tell us what you think

Visit a Suncorp branch or call us on 13 11 55 and experience the Suncorp service difference


Source: Suncorp CVA Home Loans and Transaction Survey April/May 2005, Suncorp Branch Encounter Survey May 2005, Suncorp Call Centre Survey June 2005, Suncorp CVA Survey May 2005

"Various products and services are provided by different entities of the Suncorp Group. The different entities of the Suncorp Group are not responsible or liable in respect of products or services provided by other entities in the Suncorp Group."

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