Customer Relations

Satisfying our customers with our product range and customer service is important to us and if there are ways in which we can improve, we'd love to hear from you. Whilst dealing with us, you may have an idea or suggestion that can help us improve our service to you. We are committed to treating each customer as an individual and we value your thoughts on any issues concerning your relationship with us.

The Customer Relations Form provides you with the opportunity to voice any compliments, suggestions, complaints, problems or concerns you may have from your experiences with us.

Customer Relations

The Financial Ombudsman Service (FOS)

FOS deals with complaints about Suncorp and their related companies by offering a free, independent service for customers. FOS can help solve your banking, general insurance, life insurance, superannuation and investment problems if we have been unable to do this through our own complaints resolution process. Some small businesses might also be able to use the FOS.

FOS provides a free dispute resolution service to consumers who may be in dispute with their financial service provider. Decisions by the Financial Ombudsman Service up to a certain amount are binding on us, however you are not bound by their decision and if you wish, you may take up the matter through other means.

FOS is a free service and a totally independent and impartial body established to provide advice and assistance to consumers to help them in resolving complaints relating to members of the financial services industry.

If you choose to contact FOS, they will acknowledge your complaint in writing and then take up the matter with us. FOS will then liaise between both you and Suncorp directly in an effort to resolve the matter.

You can contact the Financial Ombudsman Service by:

Contact MethodDescription
Online Visit www.fos.org.au
Phone Ring 1300 780 808
Email info@fos.org.au
Mail The Financial Ombudsman
GPO Box 3
MELBOURNE
VIC 3001
 
 
Click to return to top of page