The Financial Ombudsman Service (FOS) Australia
FOS Australia deals with complaints about Suncorp and their related companies by offering a free, independent service for customers. FOS Austraila can help solve your banking, general insurance, life insurance, superannuation and investment problems if we have been unable to do this through our own complaints resolution process. Some small businesses might also be able to use the FOS Austraila.
FOS Austraila provides a free dispute resolution service to consumers who may be in dispute with their financial service provider. Decisions by the Financial Ombudsman Service Australia up to a certain amount are binding on us, however you are not bound by their decision and if you wish, you may take up the matter through other means.
FOS Austraila is a free service and a totally independent and impartial body established to provide advice and assistance to consumers to help them in resolving complaints relating to members of the financial services industry.
If you choose to contact FOS Austraila, they will acknowledge your complaint in writing and then take up the matter with us. FOS Austraila will then liaise between both you and Suncorp directly in an effort to resolve the matter.
You can contact the Financial Ombudsman Service Australia by:
|Phone||Ring 1800 367 287|
|Financial Ombudsman Service Limited
GPO Box 3