Superannuation Complaints Tribunal (SCT)
The Tribunal is an independent body established by the Government to assist current or former superannuation fund members or their beneficiaries to resolve certain complaints with fund trustees as quickly as possible in a fair, economical and informal way.
The SCT will only consider your complaint if you are not satisfied with our final decision or the way we handled your complaint and 90 days have passed since we received your complaint. If the SCT accepts your complaint, they will tell you this in writing within 7 days and they will ask us for more information. We have 28 days to reply. The SCT might then organise a meeting between you and us to settle the issue. If this is unsuccessful, the complaint goes back to the Tribunal for their decision, which is binding.
|Phone||Ring 1300 884 114 for the cost of a local call|
|Write to the following address:
Superannuation Complaints Tribunal
Locked Bag 3060