Customer Relations

Satisfying our customers with our product range and customer service is important to us and if there are ways in which we can improve, we'd love to hear from you. Whilst dealing with us, you may have an idea or suggestion that can help us improve our service to you. We are committed to treating each customer as an individual and we value your thoughts on any issues concerning your relationship with us.

The Customer Relations Form provides you with the opportunity to voice any compliments, suggestions, complaints, problems or concerns you may have from your experiences with us.

Customer Relations

External Dispute Resolution

We hold membership with the following ASIC approved External Dispute Resolution (EDR) Schemes that jointly cover the services and products offered by us.

EDR SchemeType of complaints they deal with
Financial Ombudsman Service
  • Complaints about banks and their related companies e.g. personal saving and cheque accounts, term deposits, credit and debit cards, home and personal loans, electronic banking, and some foreign currency services.
  • Complaints about general insurance companies e.g. covers home, transit and storage, motor and boat insurance claims.
  • Complaints about life insurance, superannuation, funds management, financial advice, investment advice and sales of financial or investment products.
Superannuation Complaints Tribunal SCT deals with complaints about Superannuation Fund Trustee decisions.

If you have any questions, contact us

Locate your nearest Suncorp branch

Download a copy of the "Suncorp Customer Relations" booklet (PDF 132k).


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