Customer Relations

Satisfying our customers with our product range and customer service is important to us and if there are ways in which we can improve, we'd love to hear from you. Whilst dealing with us, you may have an idea or suggestion that can help us improve our service to you. We are committed to treating each customer as an individual and we value your thoughts on any issues concerning your relationship with us.

The Customer Relations Form provides you with the opportunity to voice any compliments, suggestions, complaints, problems or concerns you may have from your experiences with us.

Customer Relations


We are committed to providing outstanding customer service, products and facilities. If you believe that we have not delivered in any one particular area we would like to hear your comments.

Complaints are an important part of maintaining and improving our standards. If you have any complaints regarding service or products, please contact the people who provided your initial service. If your complaint is not resolved to your satisfaction or you do not wish to contact the people who provided your initial service, you can contact us using the following methods:

Contact MethodDescription
Online Lodge a Customer Relations Form
Phone *Free Call: 1800 689 762
Fax Print the Customer Relations Form and fax to 1300 767 337
Mail Print the Customer Relations Form and send post-free to the following address:
Customer Relations - RE058
Reply Paid 1453
If you require assistance with completing the form, our staff will be more than happy to help.

*Note: Free call from most landlines. Calls from a mobile phone will attract rates applicable to your mobile service provider agreement.

If you have any questions, contact us

Locate your nearest Suncorp branch

Download a copy of the "Suncorp Customer Relations" booklet (PDF 132k).


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