Complaints
We are committed to providing outstanding customer service, products and facilities. If you believe that we have not delivered in any one particular area we would like to hear your comments.
Complaints are an important part of maintaining and improving our standards. If you have any complaints regarding service or products, please contact the people who provided your initial service. If your complaint is not resolved to your satisfaction or you do not wish to contact the people who provided your initial service, you can contact us using the following methods:
| Contact Method | Description |
|---|---|
| Online | Lodge a Customer Relations Form |
| Phone | *Free Call: 1800 689 762 |
| Fax | Print the Customer Relations Form and fax to 1300 767 337 |
Print the Customer Relations Form and send post-free to the following address:SuncorpIf you require assistance with completing the form, our staff will be more than happy to help. |
*Note: Free call from most landlines. Calls from a mobile phone will attract rates applicable to your mobile service provider agreement.
If you have any questions, contact us
Locate your nearest Suncorp branch
Download a copy of the "Suncorp Customer Relations" booklet (PDF 132k).
