Security
Noticed something unusual?
If you receive any form of email from us asking for details or if you notice any changes to the Internet Banking login page, call us on 13 11 55.
If you receive any emails asking to verify details, please forward the email to us at security@suncorp.com.au for immediate investigation. We will never do this.
Current Security Alerts:
There are a number of viruses and trojans on the internet that are requesting Internet Banking customers from a number of banks to enter their external transfer passwords during a logon to their banking site.
Suncorp does not require you to enter an ETP while logging on to Suncorp Internet Banking.
Suncorp's Top 3 Tips for Online Security
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| Protect Your Computer |
- Always make sure you have the latest anti-virus and firewall protection on your computer.
- Apply the latest updates and security patches to your Operating System as soon as they become available.
- Apply anti-spyware protection to avoid spyware becoming installed on your computer.
- Apply for a Suncorp Security Token to add an additional layer of security to your Internet Banking.
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| Be Password Smart |
- Always choose 'easy to remember, but hard to guess' passwords and change them regularly.
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| Know How to Spot Online Fraud |
- Be wary of emails from people you don't know or trust. Delete any emails you think are suspicious.
- Never provide your personal or security details, including Customer ID or passwords, in response to any email. Suncorp will never request this information from you via email
- Always scan any new programs or files for viruses before you open, install or use them. Your anti-virus software may do this for you automatically.
- To find out further information about ways you can avoid Internet scams, visit the ScamWatch website - provided by the Australian Government
- See an example of a hoax email
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More information about security for Online Banking and Internet Use
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